Pet Resort Operations Leader – Assistant General Manager

PetSuites; Roswell (GA); Vor Ort; USD 53.000 - 55.000; Vollzeit

Benefits dieser Stelle

Medical, Dental, Vision

401(k) with employer match

HSA and FSA options

Disability plans

Career growth

Zusammenfassung

NVA Pet Resorts is seeking an Assistant General Manager for our PetSuites Roswell resort in Roswell, Georgia. You will partner with the General Manager to drive daily operations, develop the team, and ensure exceptional care for pets and their people.

You’ll lead with a strong service mindset, manage shifts, and nurture a culture of accountability and continuous improvement. This full-time leadership role offers growth within a growing hospitality and pet-services organization.

Qualifikationen

• High school diploma or equivalent.
• 2 to 4 years of customer service experience (leadership experience is a plus).
• Strong communication skills and comfort leading teams in a hands-on environment.
• Proficiency with Microsoft Office and point-of-sale systems.
• Availability to work up to 45 to 50 hours per week, including evenings and weekends.
• Valid driver’s license, current insurance (including comprehensive and collision), and a vehicle you are willing to transport a pet in during an emergency.
• Ability to support and influence workplace change and improvement.

Aufgaben

• Model NVA values and leadership competencies through daily leadership behaviors.
• Coach and develop Shift Leads and Team Members to build capability and confidence.
• Recognize strong performance and address concerns promptly, fairly, and consistently.
• Partner with the General Manager to create an engaging workplace culture.
• Maintain operational excellence across pet care, facility standards, cleanliness, and safety.
• Lead 1 to 2 shifts per week as Manager on Duty to set expectations and inspect results.
• Ensure effective staffing and shift execution while following scheduling and labor guidelines.
• Resolve customer concerns with empathy, professionalism, and a solutions mindset.
• Ensure teams are trained and proficient across all resort tasks and operating standards.
• Execute daily audits, checklists, and end-of-shift reporting across departments.
• Support execution of corporate marketing programs and local lead-generation efforts.
• Help drive proactive lead management and conversion tactics to grow memberships and services.
• Build relationships with local businesses, community groups, and referral sources.
• Support digital outreach efforts across social media, website, and email to capture and nurture leads.
• Track lead activity and results to improve conversion and overall performance.
• Help implement and execute the resort’s data-driven plan tied to KPIs and budget targets.
• Review KPIs and take action on trends and gaps.
• Support budgeting, scheduling, and expense management to meet performance expectations.
• Help develop Shift Leads’ understanding of performance metrics.
• Partner with the General Manager on recruiting, hiring, onboarding, and training.
• Ensure completion of required training and certification programs for all team members.
• Support performance management through clear expectations, timely feedback, and corrective action when needed.
• Maintain a pipeline of qualified talent and support strong retention through engagement practices.
• Address team member concerns in a timely, respectful, and solutions-focused way.

Kenntnisse

Leadership experience

Communication skills

Customer service experience

Ausbildung

High school diploma or equivalent

Tools

Microsoft Office

POS systems

Jobbeschreibung

NVA Pet Resorts is seeking an Assistant General Manager for our PetSuites Roswell resort in Roswell, Georgia. You will partner with the General Manager to drive daily operations, develop the team, and ensure exceptional care for pets and their people.

You’ll lead with a strong service mindset, manage shifts, and nurture a culture of accountability and continuous improvement. This full-time leadership role offers growth within a growing hospitality and pet-services organization.