Pet Resort Operations Lead — Growth & Training

K9 Resorts of Turnersville; Washington Township (NJ); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Performance bonus

Competitive salary

Advancement opportunities

Training & development

Job summary

K9 Resorts of Turnersville is seeking a Pet Boarding Assistant Manager to oversee daily operations and ensure an exceptional customer experience while working with dogs. You will manage staff across resort functions, handle scheduling, open/close, and coordinate feeding/medication; weekend and holiday hours are required.

This role offers growth within a family-owned, award-winning pet care company with opportunities for advancement.

Qualifications

• Minimum of 2 years of management experience in pet boarding, kennel management, luxury hospitality, or high-end retail.
• Knowledge and experience in business, supervision, and management.
• Demonstrate a love for dogs.
• Well-organized and detail-oriented.

Responsibilities

• Achieve the mission and goals of K9 Resorts.
• Maintain a strong resort culture by adhering to Company Values and Mission.
• Familiarize yourself with budgets, revenue, and controllable expenses.
• Empower employees to take responsibility for their roles and goals; delegate tasks and expect accountability and feedback.
• Follow all operational procedures as outlined in the K9 Resorts Operations Manual.
• Be knowledgeable of all basic functions of the point-of-sale system.
• Open the building in the morning and ensure its security at closing.
• Provide tours of the facility to potential customers.
• Develop and implement pet feeding/medication schedules, and feed/medicate dogs when necessary.
• Be capable of performing any job requirement of any staff member at any time.

Skills

Management experience

Customer service

Team leadership

Organizational skills

Love for dogs

Tools

POS system

Job description

K9 Resorts of Turnersville is seeking a Pet Boarding Assistant Manager to oversee daily operations and ensure an exceptional customer experience while working with dogs. You will manage staff across resort functions, handle scheduling, open/close, and coordinate feeding/medication; weekend and holiday hours are required.

This role offers growth within a family-owned, award-winning pet care company with opportunities for advancement.