Pet Resort Assistant Manager - Lead Teams & Growth

K9 Resorts; Roxbury Township (NJ); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

401(k) with company participation

Health, dental, and vision benefits

Paid time off

Flexible scheduling

Training & leadership development

Employee discounts and perks

Job summary

K9 Resorts in Roxbury Township, NJ is hiring an Assistant Manager to lead our pet-care resort operations. You will partner with the General Manager to drive performance, develop teams, and ensure exceptional service across boarding, daycare, and grooming.

We seek a hands-on leader with prior management experience, strong communication, and a passion for pet care. This is a full-time hourly, non-exempt role with future growth and leadership opportunities.

Qualifications

• Proven management or supervisory experience in a service or pet-care setting.
• Strong leadership, coaching, and team development abilities.
• Excellent communication and problem-solving skills.

Responsibilities

• Lead, coach, and develop Supervisors, CSRs, and Pet Care Technicians.
• Support recruiting, hiring, onboarding, and ongoing training.
• Drive accountability, performance management, and team engagement.
• Lead by example—culture, professionalism, and results.
• Facilitate team meetings, huddles, and continuous feedback.
• Serve as key holder and Manager on Duty (MOD).
• Support scheduling, staffing, and labor management.
• Oversee daily operations to ensure efficiency, cleanliness, and safety.
• Assist with inventory, procurement, and facility maintenance.
• Monitor KPIs and support operational and financial performance.
• Ensure delivery of 5-Star service at every interaction.

Skills

Leadership

Coaching

Team development

Communication

Problem solving

Job description

K9 Resorts in Roxbury Township, NJ is hiring an Assistant Manager to lead our pet-care resort operations. You will partner with the General Manager to drive performance, develop teams, and ensure exceptional service across boarding, daycare, and grooming.

We seek a hands-on leader with prior management experience, strong communication, and a passion for pet care. This is a full-time hourly, non-exempt role with future growth and leadership opportunities.