Pet Resort Guest Experience Specialist - Flexible Schedule

K9 Resorts of Hilliard; Hilliard (OH); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Employee discounts

Flexible schedule

Free food & snacks

Paid time off

Job summary

K9 Resorts of Hilliard is seeking a Pet Resort Guest Service Representative. In this role, you will be the face of the company, focused on providing clients and their dogs with a VIP experience. Responsibilities include greeting customers, managing reservations, overseeing pet care, and ensuring a clean environment. Ideal candidates have a high school diploma, a salesmanship personality, and can lift at least 20 lbs. Join us in our family-like atmosphere and be part of a nationally recognized pet care facility with growth potential.

Qualifications

• Some weekend and holiday hours are required.

Responsibilities

• Follow all operational procedures as outlined in the K9 Resorts Operations Manual.
• Greet all customers entering the building.
• Perform check-in/check-out and reservation procedures in the POS system.
• Take custody of pets and ensure they are properly placed in the building.
• Answer telephone inquiries.
• Provide tours of the facility to potential customers when necessary.
• Feed and medicate all dogs.
• Provide personal playtimes for dogs when requested.
• Perform body checks to identify pre-existing conditions and/or injuries.
• Sanitation of the lobby, boarding, and daycare accommodations.
• Monitoring daycare.
• Bathing dogs.

Skills

Salesmanship personality and comfort

Outgoing, positive, and enthusiastic personality

Ability to lift at least 20 lbs

Education

High school diploma or equivalent

Job description

K9 Resorts of Hilliard is seeking a Pet Resort Guest Service Representative. In this role, you will be the face of the company, focused on providing clients and their dogs with a VIP experience. Responsibilities include greeting customers, managing reservations, overseeing pet care, and ensuring a clean environment. Ideal candidates have a high school diploma, a salesmanship personality, and can lift at least 20 lbs. Join us in our family-like atmosphere and be part of a nationally recognized pet care facility with growth potential.