Pet Resort Front Desk Specialist | Shared Ownership

Digs Dog Care; Upper Freehold Township (NJ); On-site; USD 23,419 - 26,174; Full time

Benefits offered by this job

Dental & vision benefits

401(k) with company match

Medical benefits after 6 months

DigIn Shared Ownership Program

Discounted DayPlay

Job summary

Green Leaf Pet Resort is seeking a friendly, organized front desk receptionist to be the first point of contact for clients and their pets. You will join a collaborative team dedicated to providing exceptional care and outstanding customer service, ensuring a welcoming experience from check-in to check-out.

You\'ll work closely with clients, caretaking staff, grooming, and management in a fast-paced, pet-friendly environment.

Qualifications

• High school diploma or equivalent.
• Previous reception, customer service, hospitality, veterinary, or pet care experience is a plus but not required.
• Basic computer skills, including email and calendar systems.
• Strong communication, organization, and problem-solving skills.
• Ability to multitask, work independently, and remain calm under pressure.
• Reliable attendance with flexibility to work weekends, holidays, and varying shifts.
• Ability to handle sensitive client interactions with professionalism and empathy.
• Ability to lift up to 50 pounds and perform physical tasks such as bending, kneeling, squatting, and standing for extended periods.
• A genuine love of dogs and commitment to providing an exceptional experience for every pet and client.

Responsibilities

• Welcome clients and their pets with a warm, professional, and friendly attitude.
• Answer phone calls, respond to inquiries, schedule reservations, and book appointments.
• Check guests in and out while ensuring all required information is accurate.
• Enter and maintain client profiles, vaccination records, and reservation details.
• Process payments and other monetary transactions accurately.
• Communicate effectively with clients and team members regarding reservations, services, and pet care.
• Provide facility tours and educate clients about available services, amenities, and events.
• Recommend services that best meet each client\'s needs while delivering an exceptional customer experience.
• Maintain a clean, organized, and welcoming front desk and lobby area.
• Support daily operations by assisting with administrative tasks and ensuring smooth front desk workflow.
• Follow company policies and procedures while helping maintain a safe environment for pets, clients, and staff.

Skills

Customer service

Communication

Organization

Multitasking

Problem solving

Reliability

Education

High school diploma or equivalent

Tools

Email & calendar systems

Job description

Green Leaf Pet Resort is seeking a friendly, organized front desk receptionist to be the first point of contact for clients and their pets. You will join a collaborative team dedicated to providing exceptional care and outstanding customer service, ensuring a welcoming experience from check-in to check-out.

You\'ll work closely with clients, caretaking staff, grooming, and management in a fast-paced, pet-friendly environment.