Pet Resort Front Desk Specialist – Caring & Growth-oriented

Clawington of Madison; Alabama; On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Health insurance

Opportunity for advancement

Paid time off

Vision insurance

Job summary

A local pet resort is seeking a dedicated Customer Service Representative to ensure exceptional experiences for pet parents at their facility. As the first point of contact, you will provide support through scheduling appointments and managing records. Ideal candidates will have a passion for animals, strong multitasking abilities, and prior customer service experience. This role requires professionalism and the ability to thrive in a busy environment, making it a fulfilling position for animal lovers.

Qualifications

• Previous experience in a customer service, receptionist, or front desk role preferred.
• Comfortable working in a fast-paced environment.
• Familiarity with pet care, veterinary, or grooming services a plus.
• Must be computer-literate and able to quickly learn scheduling and POS systems.

Responsibilities

• Greet pet parents and their furry family members with warmth and professionalism.
• Schedule appointments and provide information about services.
• Check pets in and out for various services.
• Manage customer and pet records accurately.
• Handle billing and payments.
• Assist in resolving customer concerns.

Skills

Customer service experience

Strong communication skills

Multitasking ability

Teamwork

Calm under pressure

Passion for animals

Tools

POS systems

Job description

A local pet resort is seeking a dedicated Customer Service Representative to ensure exceptional experiences for pet parents at their facility. As the first point of contact, you will provide support through scheduling appointments and managing records. Ideal candidates will have a passion for animals, strong multitasking abilities, and prior customer service experience. This role requires professionalism and the ability to thrive in a busy environment, making it a fulfilling position for animal lovers.