Pet Resort Assistant Manager - Lead Teams & Elevate Care

Destination Pet; Georgia; On-site; USD 17,000 - 18,000; Full time

Benefits offered by this job

Health benefits

401K match

Pet care discounts

Generous PTO

DailyPay access

Job summary

Destination Pet at Endless Love Pet Resort in Georgia is looking for an Assistant Manager to lead our team and support the General Manager in delivering exceptional pet care and customer service. You will supervise staff, train, and ensure smooth daily operations.

The role requires strong people skills, multi-tasking, scheduling, and a commitment to safety and quality. Evening, weekend, and holiday availability is required; benefits include health, 401(k), and pet-insurance discounts.

Qualifications

• Associate or BS/BA is a plus.
• Minimum of 1 year management experience preferably in hospitality, service and/or retail.
• Experience in problem-solving, exercising sound judgment, maintaining confidentiality and the ability to interact professionally and effectively with co-workers, clients, and the general public.
• Proficiency in computer applications including Microsoft Office Suite and database applications.
• Ability to multi-task with strong time management skills.
• Excellent oral presentation, writing, and analytical skills.
• Strong interpersonal, communication, and motivational skills.
• Veterinary, boarding and/or grooming experience is a plus.

Responsibilities

• Supports the mission, vision, culture and policies of Destination Pet.
• Ensures the delivery of exceptional customer service and salesmanship.
• Collaborates with the Destination Pet Support Staff on a regular basis (Operations, Human Resources, Marketing, Facilities, Legal, etc.).
• Ensure the cohesiveness of all aspects of pet care services and cross training where necessary.
• Manages center staff at the direction of the General Manager– motivate, recruit, hires, trains, promotes, coach/counsel, terminates when necessary.
• Assists with facility compliance with federal and local labor laws: OSHA, EEOC, ADA, Fair Labor Practices.
• Schedules staff for work assignments, allowing staff to provide outstanding service while maintaining your payroll budget.
• Monitors and responds to the needs of pet guests to ensure their safety, security, and comfort.
• Provides customer service and salesmanship.
• Resolves customer complaints.
• Maintains appropriate inventory of supplies; reorders and restocks as necessary.
• Shops for miscellaneous supplies as needed.
• Manages the computer system.
• In the absence of the General Manager addresses all center maintenance needs to maintain a safe, comfortable environment for pet guests and associates.
• Assists General Manager with monitoring financial reports and statistics.
• In the absence of the General Manager, ensures that bank deposits are made when needed.
• Promotes and markets Destination Pet’s programs and services in the surrounding community.
• Ensures that client communication occurs.
• Ensures exceptional customer service, through personal contact with customers, associate training, resolution of customer complaints, and delivery of services.
• Serve as the manager onsite when General Manager is not available.
• Ensures that bank deposits are completed as needed.

Skills

Customer service

Leadership

Staff management

Time management

Problem-solving

Communication

Multi-tasking

Hospitality experience

Education

Associate degree

BS/BA degree

Tools

Microsoft Office Suite

Database applications

Computer systems

Job description

Destination Pet at Endless Love Pet Resort in Georgia is looking for an Assistant Manager to lead our team and support the General Manager in delivering exceptional pet care and customer service. You will supervise staff, train, and ensure smooth daily operations.

The role requires strong people skills, multi-tasking, scheduling, and a commitment to safety and quality. Evening, weekend, and holiday availability is required; benefits include health, 401(k), and pet-insurance discounts.