Pet Resort Assistant GM - Lead Teams & Delight Guests

Village Pet Care; Charlotte (NC); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Discounted daycare

401k

Health/Dental/Vision

Job summary

Lucky Dog Bark & Brew Charlotte is seeking an Assistant General Manager to lead a dedicated team in a fast-paced pet resort environment. You will collaborate with the Resort Manager on day-to-day operations, supervise staff, and ensure top-notch customer service for pet owners and their pets.

The role emphasizes strong leadership, excellent communication, and a passion for animal welfare, with full-time hours and hourly compensation in the mid to high teens.

Qualifications

• Leadership experience or supervisory background in pet care or hospitality.
• Excellent written and verbal communication skills.
• Strong organizational abilities and multitasking.
• Proactive problem-solving and adaptability.
• Collaborative mindset and team-oriented.
• Growth-oriented toward professional development.
• Genuine passion for animals and customer service.

Responsibilities

• Support Resort Manager in daily operations and staff scheduling.
• Assist in hiring, training, and mentoring team members.
• Provide exceptional customer service to pet owners and clients.
• Oversee facility safety, cleanliness, and compliance with health standards.
• Manage inventory and coordinate vendor relationships.
• Coordinate pet care across daycare, boarding, and grooming.
• Assist with event planning and marketing support for promotions.
• Handle payroll, scheduling, and basic administrative tasks.

Skills

Leadership

Communication

Organizational Skills

Problem-Solving

Team Player

Growth Mindset

Passion for Animals

Job description

Lucky Dog Bark & Brew Charlotte is seeking an Assistant General Manager to lead a dedicated team in a fast-paced pet resort environment. You will collaborate with the Resort Manager on day-to-day operations, supervise staff, and ensure top-notch customer service for pet owners and their pets.

The role emphasizes strong leadership, excellent communication, and a passion for animal welfare, with full-time hours and hourly compensation in the mid to high teens.