Pet Resort Assistant GM — Lead People & Service

No Leash Needed; Ann Arbor (MI); On-site; USD 52,000 - 72,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with employer match

HSA/FSA options

Short-term disability

Long-term disability

Career growth opportunities

Pet-friendly workplace

Job summary

NVA Pet Resorts in Ann Arbor, MI, is seeking an Assistant General Manager to lead a high-performing team and support day-to-day operations. You will drive guest experiences, coach staff, and help manage budgets while maintaining a positive workplace culture.

Join a fast-growing pet-care organization and partner with the General Manager to deliver outstanding care for pets and satisfaction for their people, with opportunities for career growth and leadership development.

Qualifications

• 2-4 years of customer service experience (leadership experience a plus)
• Experience in hospitality, retail, restaurant, or veterinary settings preferred
• Strong communication and people leadership skills

Responsibilities

• Run daily resort operations with focus on guest experience and safety
• Coach and develop Shift Leads and Team Members
• Manage staffing, schedule, and budget to meet KPIs
• Lead Manager on Duty shifts and uphold service standards

Skills

Customer service leadership

Communication skills

People management

Education

High school diploma or equivalent

Job description

NVA Pet Resorts in Ann Arbor, MI, is seeking an Assistant General Manager to lead a high-performing team and support day-to-day operations. You will drive guest experiences, coach staff, and help manage budgets while maintaining a positive workplace culture.

Join a fast-growing pet-care organization and partner with the General Manager to deliver outstanding care for pets and satisfaction for their people, with opportunities for career growth and leadership development.