Pet Parent Experience Specialist - Flexible Vet Clinic

Sploot Veterinary Care; Highlands Ranch (CO); Sur place; USD 28 000 - 30 000; Plein temps

Avantages offerts par ce poste

Employee pet benefits

Health, dental, and vision insurance

401(k) with company match

Generous PTO and parental leave

Sploot scrubs, snacks, and team events

Résumé du poste

Sploot Veterinary Care in Colorado is seeking a full-time Pet Parent Experience Associate to deliver exceptional client experiences in an on-site care setting. You are the welcoming face from check-in to check-out and help coordinate daily clinic operations.

You'll collaborate with veterinarians, technicians, and teammates to support high-quality patient care, manage schedules, and communicate clearly with pet parents, providing reassurance and guidance throughout every visit.

Qualifications

• Experience in veterinary or clinic operations is preferred.
• Strong customer service experience with client-centered approach.
• Flexible schedule including weekends for 10-12 hour shifts onsite.

Responsabilités

• Serve as the first and last point of contact for pet parents, delivering a welcoming experience from check-in to check-out.
• Create, manage, and maintain the daily clinic schedule to ensure efficient appointment flow.
• Collaborate with veterinarians, technicians, and associates to support high-quality patient care.
• Maintain composure in fast-paced situations and address in-clinic needs with professionalism.
• Provide clear communication and guidance to reassure and support pet parents throughout visits.

Connaissances

Veterinary/Operations Experience

Customer Service Excellence

Schedule & Availability

Description du poste

Sploot Veterinary Care in Colorado is seeking a full-time Pet Parent Experience Associate to deliver exceptional client experiences in an on-site care setting. You are the welcoming face from check-in to check-out and help coordinate daily clinic operations.

You'll collaborate with veterinarians, technicians, and teammates to support high-quality patient care, manage schedules, and communicate clearly with pet parents, providing reassurance and guidance throughout every visit.