Pet Parent Experience Specialist - Flexible Vet Care

Sploot Veterinary Care; Denver (CO); On-site; USD 42,000 - 46,000; Full time

Benefits offered by this job

$20–$22/hour pay with 1.5x holiday pay

Pet benefits for up to 5 pets

Health, dental, and vision with HSA

401(k) with company match

Generous PTO and parental leave

Sploot scrubs, snacks and team events

Job summary

Sploot Veterinary Care in Denver seeks a full-time Pet Parent Experience Associate to deliver outstanding client experiences in urgent care and general practice settings. You’ll be the welcoming face from check-in to check-out, coordinating schedules and supporting the care team.

Join a collaborative clinic where you’ll engage with veterinarians and staff, manage appointments, and stay calm under pressure. Flexible weekend availability is required at an onsite home clinic.

Qualifications

• Veterinary/operations experience preferred, including front-desk duties.
• Strong focus on delivering high-quality client experiences.
• Flexible weekly availability including weekends for 10–12 hour shifts.

Responsibilities

• Serve as the first and last point of contact for pet parents from check-in to check-out.
• Create and manage the daily clinic schedule for efficient flow.
• Collaborate with veterinarians and technicians to support patient care.
• Maintain composure in fast-paced situations and communicate clearly.
• Provide reassuring guidance to pet parents throughout the visit.

Skills

Veterinary/Operations experience

Customer service excellence

Schedule flexibility

Job description

Sploot Veterinary Care in Denver seeks a full-time Pet Parent Experience Associate to deliver outstanding client experiences in urgent care and general practice settings. You’ll be the welcoming face from check-in to check-out, coordinating schedules and supporting the care team.

Join a collaborative clinic where you’ll engage with veterinarians and staff, manage appointments, and stay calm under pressure. Flexible weekend availability is required at an onsite home clinic.