Pet Parent Experience Associate

Sploot Veterinary Care; Aurora (CO); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

$20–$22/hour pay

Holiday pay 1.5x

Pet benefits

Health, dental, vision

401(k) with company match

PTO & parental leave

Free Scrubs & snacks

Job summary

Sploot Veterinary Care in Aurora, Colorado is hiring a full-time Pet Parent Experience Associate to deliver exceptional client experiences in urgent care and general practice. This onsite role focuses on welcoming pet parents, coordinating check-in/check-out, and supporting the veterinary team to ensure smooth patient flow.

We offer $20–$22/hour, holiday pay at 1.5x, generous PTO, and benefits, plus pet perks and growth opportunities.

Qualifications

• Experience in veterinary/clinic operations or front desk responsibilities.
• Excellent client-focused customer service.
• Flexible weekly availability including weekends for onsite shifts.

Responsibilities

• Provide first and last point of contact for pet parents from check-in to check-out.
• Create, manage, and maintain the daily clinic schedule to ensure smooth flow.
• Collaborate with veterinarians, technicians, and fellow associates to support patient care.

Skills

Vet/Clinic ops

Customer service

Scheduling availability

Job description

Urgent Care + General Practice | No Overnights | Flexible Shifts | Pet Benefits

Sploot Veterinary Care is redefining urgent and primary care for pets, and we’re seeking a full-time Pet Parent Experience Associate to join our team. This role is ideal for someone who is passionate about delivering exceptional client experiences and making a meaningful impact for pets and their families.

What Makes You A Great Fit

• Veterinary/Operations Experience: Veterinary, animal care, or clinic operations experience preferred, including hands‑on work in a veterinary or animal care setting and front‑desk/reception responsibilities
• Customer Service Excellence: Demonstrated ability to deliver consistently high‑quality, client‑centered experiences
• Schedule & Availability: Flexible weekly availability, including weekends, for 10-and 12-hour shifts in an onsite role at a dedicated home clinic, with occasional coverage across multiple clinic locations

What You’ll Do

• Client Support & Coordination: Independently serve as the first and last point of contact for pet parents, providing a welcoming, empathetic experience from check‑in through check‑out
• Schedule Management: Create, manage, and maintain the daily clinic schedule to ensure efficient appointment flow and operational consistency
• Team Collaboration: Partner closely with veterinarians, technicians, and fellow associates to support high‑quality patient care
• Problem‑Solving: Maintain composure in fast‑paced or high‑pressure situations, addressing in‑clinic needs with professionalism and sound judgment
• Clear Communication & Guidance: Reassure and inform pet parents, ensuring they feel confident and supported throughout their visit

The Perks of the Pack

• $20–$22/hour, plus 1.5x pay on Sploot-recognized holidays, with opportunities for growth based on performance
• Employee Pet Benefits — free, at‑cost, or deep discounts for up to 5 of your own pets
• Health, Dental, and Vision with a generous employer contribution; HSA available
• 401(k) with company match
• Generous PTO, and up to 12 weeks paid parental leave
• Free Sploot-branded FIGS scrubs, snacks, and regular team events

At Sploot, we’re building the future of vet med one clinic, one case, and one team member at a time. Join our team and discover how fun, fulfilling, and supportive a veterinary career can be.

According to Colorado state law, our company practices continuous hiring, ensuring equal opportunity employment and ongoing consideration for qualified candidates.

We welcome applications year-round and are committed to maintaining a diverse and inclusive workforce.