Pet Parent Experience Associate

Sploot Veterinary Care; Commerce City (CO); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

HSA

401(k) with company match

PTO and parental leave

Pet benefits

Job summary

Sploot Veterinary Care, located in Commerce City, CO, seeks a full-time Pet Parent Experience Associate to deliver exceptional client experiences and support urgent and general care for pets in an onsite clinic setup.

You will greet and assist pet parents, manage the daily schedule, and work closely with veterinarians and team members to ensure smooth operations and high-quality care.

Qualifications

• Veterinary/Operations experience in a clinic setting preferred, with front-desk responsibilities.
• Demonstrated ability to deliver high-quality, client-centered experiences.
• Flexible weekly availability including weekends for 10-12 hour onsite shifts at a home clinic, with occasional cross-location coverage.

Responsibilities

• Independently serve as the first and last point of contact for pet parents, providing a welcoming, empathetic experience from check-in to checkout.
• Create, manage, and maintain the daily clinic schedule for efficient appointment flow.
• Collaborate with veterinarians, technicians, and associates to support high-quality patient care.
• Maintain composure in fast-paced situations and address in-clinic needs with professionalism.
• Reassure and inform pet parents to ensure confidence and support throughout their visit.

Skills

Veterinary experience

Front desk/reception

Customer service

Schedule management

Team collaboration

Job description

Urgent Care + General Practice | No Overnights | Flexible Shifts | Pet Benefits

Sploot Veterinary Care is redefining urgent and primary care for pets, and we’re seeking a full-time Pet Parent Experience Associate to join our team. This role is ideal for someone who is passionate about delivering exceptional client experiences and making a meaningful impact for pets and their families.

What Makes You A Great Fit

• Veterinary/Operations Experience: Veterinary, animal care, or clinic operations experience preferred, including hands-on work in a veterinary or animal care setting and front-desk/reception responsibilities
• Customer Service Excellence: Demonstrated ability to deliver consistently high-quality, client-centered experiences
• Schedule & Availability: Flexible weekly availability, including weekends, for 10-and 12-hour shifts in an onsite role at a dedicated home clinic, with occasional coverage across multiple clinic locations

What You’ll Do

• Client Support & Coordination: Independently serve as the first and last point of contact for pet parents, providing a welcoming, empathetic experience from check-in through check-out
• Schedule Management: Create, manage, and maintain the daily clinic schedule to ensure efficient appointment flow and operational consistency
• Team Collaboration: Partner closely with veterinarians, technicians, and fellow associates to support high-quality patient care
• Problem-Solving: Maintain composure in fast-paced or high-pressure situations, addressing in-clinic needs with professionalism and sound judgment
• Clear Communication & Guidance: Reassure and inform pet parents, ensuring they feel confident and supported throughout their visit

The Perks of the Pack

• $20–$22/hour, plus 1.5x pay on Sploot-recognized holidays, with opportunities for growth based on performance
• Employee Pet Benefits — free, at-cost, or deep discounts for up to 5 of your own pets
• Health, Dental, and Vision with a generous employer contribution; HSA available
• 401(k) with company match
• Generous PTO, and up to 12 weeks paid parental leave
• Free Sploot-branded FIGS scrubs, snacks, and regular team events

At Sploot, we’re building the future of vet med one clinic, one case, and one team member at a time. Join our team and discover how fun, fulfilling, and supportive a veterinary career can be.

According to Colorado state law, our company practices continuous hiring, ensuring equal opportunity employment and ongoing consideration for qualified candidates. We welcome applications year-round and are committed to maintaining a diverse and inclusive workforce.