Pet Parent Experience Specialist

Chewy; Littleton (CO); On-site; USD 22,000 - 32,000; Full time

Benefits offered by this job

401k

Health insurance

Pet insurance discount

Employee discounts

Parental leave

Job summary

Chewy Vet Care in Littleton, CO seeks a full-time Client Concierge to join the Healthcare Practice Team. You will be the first contact for clients, handling intakes and front-desk interactions while supporting veterinarians and team members in a patient‑centred environment.

The role requires 1–2 years in customer service, strong communication, and the ability to thrive in a fast-paced setting. Competitive benefits and 401k are offered, with weekend shifts possible.

Qualifications

• 1-2 years in a customer-focused environment, veterinary preferred.
• Strong ability to connect with clients with empathy and compassion.
• Excellent social, verbal/written communication, observational, and analytical skills.
• Thrives in a fast-paced, self-starter environment.

Responsibilities

• Focus on Chewy Vet Care culture and deliver the pet parent WOW experience.
• Handle patient intakes and front-end client interactions.
• Assist veterinarians, technicians, assistants, and practice manager.
• Use Practice Management System (PIMS) proficiently and follow SOPs.

Skills

Customer service

Communication

Empathy

Fast-paced

Teamwork

Job description

Chewy Vet Care in Littleton, CO seeks a full-time Client Concierge to join the Healthcare Practice Team. You will be the first contact for clients, handling intakes and front-desk interactions while supporting veterinarians and team members in a patient‑centred environment.

The role requires 1–2 years in customer service, strong communication, and the ability to thrive in a fast-paced setting. Competitive benefits and 401k are offered, with weekend shifts possible.