Pet Lodge Reservations Specialist — Inbound Sales & Perks

Stone Mountain Pet Lodge; Brooklyn Park (MN); On-site; USD 2,066,000 - 3,031,000; Part time

Benefits offered by this job

Pet boarding discounts

Doggy daycare discounts

Dog grooming discounts

Retail discounts on food and treats

Job summary

Stone Mountain Pet Lodge in Brooklyn Park, MN is seeking a part‑time Reservation Specialist to join our Customer Service team. Training at the Blaine location. 20+ hours weekly, including weekends and some evenings, to help pet parents plan stays for lodging, daycare, and grooming with upgrade recommendations.

You will handle calls and inquiries, convert them to reservations, and work toward sales targets in a friendly, professional manner.

Qualifications

• 1–2 years inside‑sales or call center experience.
• Excellent communication, both written and spoken.
• Ability to meet goals while delivering great service.

Responsibilities

• Handle incoming calls, emails, and online inquiries from customers.
• Follow a consultative sales process to recommend upgrades.
• Convert inquiries into reservations accurately and efficiently.
• Provide friendly, professional communication with customers and teammates.
• Meet individual and team sales goals.

Skills

Inside sales

Customer service

Persuasive communication

Multitasking

Reliability

Tools

CRM software

Job description

Stone Mountain Pet Lodge in Brooklyn Park, MN is seeking a part‑time Reservation Specialist to join our Customer Service team. Training at the Blaine location. 20+ hours weekly, including weekends and some evenings, to help pet parents plan stays for lodging, daycare, and grooming with upgrade recommendations.

You will handle calls and inquiries, convert them to reservations, and work toward sales targets in a friendly, professional manner.