Guest Service Representative

Pappy's Pet Lodge Group, LLC.; Richardson (TX); On-site; USD 17,047 - 24,280; Full time

Benefits offered by this job

Holiday and Overtime pay

Medical, Dental, Vision Insurance

Free doggie daycare and/or boarding

Job summary

Pappy's Pet Lodge Group, LLC. in Richardson, Texas is seeking Guest Service Representatives to provide exceptional customer service while caring for pets. This full-time position requires excellent communication skills and a love for animals.

You will manage check-ins and check-outs for lodging and daycare and assist in caring for pets. Benefits include medical insurance, holiday pay, and opportunities for advancement. Must be at least 18 with a High School diploma or GED.

Qualifications

• Must be comfortable with pets and dogs of all sizes.
• Very reliable transportation is required.
• Training will be provided.

Responsibilities

• Check pets in and out for lodging, daycare, and grooming.
• Communicate professionally with customers and veterinarians.
• Manage cleanliness and care of the pets.

Skills

Customer service skills

Basic computer skills

Ability to handle pets of all sizes

Strong multi-tasking

Education

High School Diploma or GED

Job description

Guest Service Representatives are vital to the success of Pappy’s Pet Lodge. They are the face of the company, handle our clients with exceptional customer service, and ensure that proper care instructions are taken. They are also active and knowledgeable with the care of the pets in our facilities.

Job requirements / Specifics

• Full‑time hours (between 35‑40 hours per week)
• Available: 6:45am – 7pm daily, weekends and holidays required
• Starting pay: $15.00 per hour
• Very reliable transportation
• Must be comfortable with pets and dogs of ALL sizes
• Technology Requirements: basic computer skills i.e. Word, Excel, Email
• Duties include: Checking pets in and out for lodging, daycare, and grooming; Professional and friendly communication with customers and veterinarians via phone, in person, and email; Making reservations; Working in kennel when needed; Caring for pets – cleaning, walking, feeding, and interacting; managing dogs of all temperaments, some dog baths
• Personality requirements: Upbeat, go‑getter, organized, strong multi‑tasker, works well individually or in a team environment, reliable
• Training provided
• Opportunities available for advancement within the company
• Employee Benefits: Holiday and Overtime pay. After probationary period an employee may receive a raise based on performance, free doggie daycare, and/or boarding for their pets. Medical, Dental, Vision Insurance are also available.
• Must be at least 18 years of age and have High School Diploma or GED