Pet Hotel General Manager — Lead Care & Growth

Wag Hotels, Inc.; Chicago (IL); On-site; USD 90,000 - 120,000; Full time

Job summary

Wag Hotels, the leader in pet hospitality in Chicago, seeks a General Manager to oversee day-to-day operations, guest care, client relations, and staff development.

You will drive profitability, recruit and retain talent, manage labor and costs, and collaborate with the executive team to implement policies. Must be adept at handling guest concerns and maintaining a safe, clean environment for dogs and cats.

Qualifications

• Demonstrated leadership and team management abilities.
• Strong communication and organizational skills.
• Ability to interpret financial statements and drive cost control.

Responsibilities

• Lead overall operational efforts to support Wag Hotels’ growth and profitability goals.
• Recruit, hire, and retain talent, fostering a culture of customer service, care, and safety.
• Manage labor and costs to meet P&L needs.
• Collaborate with the Executive team to develop and execute company policies.
• Handle client requests and concerns promptly, ensuring excellent customer satisfaction.
• Train teams on hotel tours, timekeeping navigation, and promote healthy communication.
• Evaluate and appraise staff, lead subordinates, and enforce disciplinary procedures.
• Navigate PEO system for back‑of‑house departments, including approving timecards, payroll submittal and scheduling.
• Support the Wag Hotels app, and verify retail inventory.
• Handle review management, ensuring prompt responses.
• Have full knowledge of care and safety policies, effectively training or assisting in training staff.
• Identify and address employee and client issues in a timely manner. Partnering with people in other areas of the business to ensure accurate responses.
• Familiarity with the employee manual and enforcement of regulations.
• Recognize and anticipate guest health and behavior concerns, communicating needs.
• Possess full knowledge of care and safety policies, effectively training staff on these policies.
• Ensure hotel cleanliness, communicate maintenance needs, and manage inventory and ordering.
• Manage facility maintenance, Schedule hotel maintenance and repairs, presenting quotes to the General Manager.
• Operate both front and back of the house in emergency situations.

Skills

Communication

Conflict Management

Managing Performance

Financial Management

Managing Change

Vision

Leveraging Diversity

Care and Safety

Job description

Wag Hotels, the leader in pet hospitality in Chicago, seeks a General Manager to oversee day-to-day operations, guest care, client relations, and staff development.

You will drive profitability, recruit and retain talent, manage labor and costs, and collaborate with the executive team to implement policies. Must be adept at handling guest concerns and maintaining a safe, clean environment for dogs and cats.