Pet Care General Manager: Lead & Elevate Team Performance

Social Pet Hotel and Daycare; Charlotte (NC); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Employee assistance program

Employee discount

Flexible schedule

Flexible spending account

Health insurance

Health savings account

Life insurance

On-the-job training

Opportunities for advancement

Paid time off

Paid training

Professional development assistance

Referral program

Tuition reimbursement

Vision insurance

Bonus opportunities

Job summary

Social Pet Hotel & Daycare in Charlotte, NC seeks a General Manager to lead daily operations with a focus on pet care, staff performance, and customer service. You will coach managers, oversee scheduling, and maintain high standards across the facility to ensure safe, efficient service.

The role requires strong leadership, customer service excellence, and the ability to manage budgets, compliance, and team morale in a fast-paced pet-care environment.

Qualifications

• Minimum of 3+ years in a supervisory or leadership role in the pet care industry.
• Experience in a pet care facility such as daycare, grooming, or lodging is highly desirable.

Responsibilities

• Lead staff through delegation, coaching, and performance feedback.
• Maintain high standards of customer service and resolve escalated issues.
• Oversee daily operations, schedules, and ensure safety and cleanliness.
• Meet or exceed sales targets and manage budgets and expenses.
• Develop training plans and monitor location performance for improvement.
• Ensure compliance with policies, procedures, and safety regulations.
• Foster a positive, inclusive team culture and recognize outstanding performance.

Skills

Leadership

Staff Management

Customer Service

Communication

Multitasking

Problem-Solving

Financial Management

Pet Care Knowledge

Job description

Social Pet Hotel & Daycare in Charlotte, NC seeks a General Manager to lead daily operations with a focus on pet care, staff performance, and customer service. You will coach managers, oversee scheduling, and maintain high standards across the facility to ensure safe, efficient service.

The role requires strong leadership, customer service excellence, and the ability to manage budgets, compliance, and team morale in a fast-paced pet-care environment.