Pet Hotel General Manager - Growth, Care & Operations

Wag Hotels, Inc.; West Sacramento (CA); On-site; USD 70,000 - 98,000; Full time

Job summary

Wag Hotels, Inc. in West Sacramento, CA seeks a General Manager to lead daily operations, drive growth and profitability, and uphold care and safety for guests and staff. You will recruit, train, and manage a large team, control labor and costs, and partner with executives on policy execution.

The role requires strong communication, financial literacy, and a proactive, resilient leadership style in a fast-paced pet hospitality environment.

Qualifications

• Minimum of 2 years of managerial or leadership experience.
• Ability to manage a team of 35+ employees.
• Must have flexible availability.
• Previous leadership experience at Wag Hotels is a plus.
• Previous animal experience is a plus.
• Ability to read, understand, and disseminate financial reports.
• Upbeat, motivating, and can-do leader.
• Ability to navigate stressful situations.

Responsibilities

• Lead overall operational efforts to support Wag Hotels' growth and profitability goals.
• Recruit, hire, and retain talent, fostering a culture of customer service, care, and safety.
• Manage labor and costs to meet P&L needs.
• Collaborate with the Executive team to develop and execute company policies.
• Handle client requests and concerns promptly, ensuring excellent customer satisfaction.
• Train teams on hotel tours, timekeeping navigation, and promote healthy communication.
• Evaluate and appraise staff, lead subordinates, and enforce disciplinary procedures.
• Navigate PEO system for back-of-house departments, including approving timecards, payroll submittal and scheduling.
• Support the Wag Hotels app, and verify retail inventory.
• Have full knowledge of care and safety policies, effectively training staff.
• Identify and address employee and client issues in a timely manner; collaborate across departments.
• Familiarity with the employee manual and enforcement of regulations.
• Recognize and anticipate guest health and behavior concerns, communicating needs.
• Ensure hotel cleanliness, communicate maintenance needs, and manage inventory and ordering.
• Manage facility maintenance, schedule hotel maintenance and repairs, presenting quotes to the General Manager.
• Operate both front and back of the house in emergency situations.

Skills

Leadership

Communication

Conflict management

Financial management

Change management

Vision

Diversity & inclusion

Care & safety

Job description

Wag Hotels, Inc. in West Sacramento, CA seeks a General Manager to lead daily operations, drive growth and profitability, and uphold care and safety for guests and staff. You will recruit, train, and manage a large team, control labor and costs, and partner with executives on policy execution.

The role requires strong communication, financial literacy, and a proactive, resilient leadership style in a fast-paced pet hospitality environment.