Pet Resort Guest Experience Specialist

Workstream; Los Angeles (CA); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Work with pets daily

Team-oriented environment

Job summary

A leading pet services provider in Los Angeles is seeking a Full-Time Customer Service Representative to join their team. The successful candidate will assist pet parents by managing check-ins, check-outs, and reservations while providing outstanding customer service. Responsibilities include handling customer inquiries, managing transactions, and ensuring a clean and welcoming environment for both clients and their furry family members. Ideal candidates should be passionate about animals, detail-oriented, and possess excellent communication skills.

Qualifications

• Excellent communication skills are essential for interacting with pet parents.
• Ability to handle and care for dogs and cats of various sizes.
• Strong problem-solving skills to address customer concerns.

Responsibilities

• Provide impeccable customer service and manage check-ins and check-outs.
• Answer phones, respond to inquiries, and schedule appointments.
• Handle cash and credit transactions while maintaining accuracy.

Skills

Customer Service Orientation

Animal Care Passion

Attention to Detail

Multitasking

Tools

Microsoft Office

Job description

A leading pet services provider in Los Angeles is seeking a Full-Time Customer Service Representative to join their team. The successful candidate will assist pet parents by managing check-ins, check-outs, and reservations while providing outstanding customer service. Responsibilities include handling customer inquiries, managing transactions, and ensuring a clean and welcoming environment for both clients and their furry family members. Ideal candidates should be passionate about animals, detail-oriented, and possess excellent communication skills.