Pet Hospital Operations Manager: Lead Revenue & Care

NVA; Gettysburg (Adams County); On-site; USD 60,000 - 65,000; Full time

Benefits offered by this job

Annual salary $60,000–$65,000

Quarterly Bonus Opportunity

Health Insurance Benefits

Mental Health Benefit Options

401k with Match

Competitive PTO Plan

Continuing Education Stipends

Fair Work-Life Balance

Job summary

Confederate Woods Veterinary Hospital is seeking a results-driven Hospital Manager to lead our expanding team. You will collaborate with the Managing Veterinarian to ensure efficient and profitable operation, driving revenue, managing costs, and cultivating a culture focused on patient care and customer service.

Regular on-site attendance is required. The role calls for overseeing hospital operations, staffing, and change initiatives while maintaining compliance and client satisfaction.

Qualifications

• Bachelor’s degree in business or related field preferred.
• 3–5 years of experience in a managerial role, including customer service.
• Experience in a hospital, retail, or service-based industry setting in positions of increased responsibility is a plus.

Responsibilities

• Complete ownership of P&L, accountable for the hospital's performance.
• Collaborate with regional leadership to identify trends and forecast the hospital's needs.
• Manage accounts receivable.
• Oversee hospital inventory and control facility and administrative costs.
• Manage payroll for hospital staff.
• Develop the hospital schedule and manage labor costs.
• Champion change and identify, document, share, and promote best practices.
• Lead the hospital team to enhance processes and workflows, covering client service, operations, and administrative tasks.
• Implement new technologies and initiatives to improve operational efficiency.
• Establish and drive the culture of the hospital.
• Track and maintain current licensures for all DVMs.
• Provide feedback and handle challenging conversations.
• Demonstrate and reinforce the highest level of client service.

Skills

Managerial experience

Customer service experience

Operations management

Education

Bachelor's degree in business or related field

Job description

Confederate Woods Veterinary Hospital is seeking a results-driven Hospital Manager to lead our expanding team. You will collaborate with the Managing Veterinarian to ensure efficient and profitable operation, driving revenue, managing costs, and cultivating a culture focused on patient care and customer service.

Regular on-site attendance is required. The role calls for overseeing hospital operations, staffing, and change initiatives while maintaining compliance and client satisfaction.