Pet Hospital Front Desk Coordinator

PetVet Care Centers; Huntsville (AL); On-site; USD 20,664 - 23,419; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid Parental Leave

401(k) with discretionary contribution

Team Member Pet Discounts

Emotional wellbeing support

CE stipends and career development resources

Grant Circle for relief fund

Job summary

PetVet Care Centers in Huntsville, Alabama is seeking a Care Coordinator to join their team. This role involves providing exceptional customer service, managing lobby flow, and assisting with basic medical emergencies for pets. Ideal candidates will have organizational and cash handling skills, a high school diploma or GED, and the ability to handle physical tasks.

The position offers benefits including medical, dental, vision insurance, 401(k), and emotional wellbeing support among others.

Qualifications

• High school diploma or GED required, or equivalent combination of education, certification, training, and/or experience.
• Knowledge of clerical procedures and ability to organize files and records.
• Excellent customer service skills, providing courteous and prompt assistance.
• Accurate cash handling and cashiering abilities.
• Strong multitasking skills with attention to detail.
• Ability to perform physical tasks such as standing, walking, climbing, and lifting animals up to 50 pounds.

Responsibilities

• Provides excellent customer service in-person, over the phone, and during high-stress situations.
• Manages lobby flow, addresses concerns, calms distressed owners, and schedules appointments.
• Handles basic medical emergencies for pets and owners, ensuring safety and well-being.
• Assists with medication pickups, inquiries, and provides information about services and products.
• Inputs and manages data in practice management software.
• Reconciles cash drawer and performs end-of-day duties for accurate financial transactions.

Skills

Customer service skills

Organizational skills

Cash handling abilities

Multitasking skills

Attention to detail

Education

High school diploma or GED

Job description

PetVet Care Centers in Huntsville, Alabama is seeking a Care Coordinator to join their team. This role involves providing exceptional customer service, managing lobby flow, and assisting with basic medical emergencies for pets. Ideal candidates will have organizational and cash handling skills, a high school diploma or GED, and the ability to handle physical tasks.

The position offers benefits including medical, dental, vision insurance, 401(k), and emotional wellbeing support among others.