Pet Hospital Front Desk & Client Care Specialist

Croydon Pet Hospital LLC; Glen Burnie (MD); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401(k)

Competitive salary

Dental insurance

Employee discounts

Flexible schedule

Free food & snacks

Free uniforms

Health insurance

Opportunity for advancement

Paid time off

Parental leave

Training & development

Vision insurance

Job summary

Croydon Pet Hospital LLC is relocating its busy Glen Burnie, MD front desk team to a brand-new hospital in Pasadena, MD in October 2026. We are seeking an enthusiastic Client Service Representative to greet clients, manage the schedule, and ensure a positive experience for every visitor.

You will answer calls, assist with records, process payments, and collaborate with the veterinary team to support patient flow and preventive care education.

Qualifications

• Minimum 3 years experience in customer service.
• Exceptional communication and interpersonal skills, with a passion for providing excellent customer care.
• Strong organizational and multitasking abilities.
• Basic computer skills and proficiency in office software (experience with veterinary software is a plus).
• Veterinary experience is preferred but not required; a willingness to learn about animal care is a must.
• Ability to remain calm and courteous under pressure, especially during busy times.
• A team player with a positive attitude and a love for pets and their owners.

Responsibilities

• Provide outstanding customer service by greeting clients, checking them in and out, and addressing questions or concerns
• Answer phone calls and respond to emails in a timely, professional manner
• Schedule appointments, manage the practice calendar, and handle appointment confirmations
• Maintain and update client and patient records with accuracy and confidentiality
• Process payments and invoices, and manage end-of-day reconciliations
• Communicate with veterinary team members to relay client messages, and assist in patient flow through the practice
• Help educate clients about preventive care, treatment plans, and post-visit instructions
• Ensure the reception area is clean, welcoming, and well-organized at all times

Skills

Customer service

Communication

Interpersonal skills

Organizational skills

Multitasking

Team player

Tools

Veterinary software

Job description

Croydon Pet Hospital LLC is relocating its busy Glen Burnie, MD front desk team to a brand-new hospital in Pasadena, MD in October 2026. We are seeking an enthusiastic Client Service Representative to greet clients, manage the schedule, and ensure a positive experience for every visitor.

You will answer calls, assist with records, process payments, and collaborate with the veterinary team to support patient flow and preventive care education.