Pet Hospital Client Services Coordinator

Banfield Pet Hospital; Shawnee (KS); On-site; USD 21,000 - 27,000; Full time

Benefits offered by this job

Health Insurance

401(k) Plan

Paid Time Off

Student Debt Relief Program

Dental and Vision Coverage

Career Growth Opportunities

Job summary

Banfield Pet Hospital is seeking a Client Service Coordinator to manage the flow of clients and pets, maximize productive use of the veterinary team, and ensure effective communication with clients and staff in a welcoming hospital setting.

The CSC will educate clients about Optimum Wellness Plans and hospital services, assist with documentation, scheduling, and invoicing, and help promote continued visits and referrals while maintaining accurate records.

Qualifications

• High School Diploma or equivalent preferred.
• One year of related experience required with customer service preferred.
• Must be at least 18 years old to perform duties involving radiography and exposure to radioactive substances.
• Medical background (veterinary technician, human healthcare, pharmaceutical, etc.) with medical terminology training is preferred.

Responsibilities

• Live and exemplify the Five Principles of Mars, Inc. within self and team.
• Actively recruit new clients by promoting hospital services and route the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team.
• Maximize the number of pets seen by the hospital team through a productive and efficiently run hospital to support the needs of our wellness plan clients.
• Provide professional, efficient and exceptional service at all times. This includes encouraging hospital visits, welcoming clients and pets, ensuring that they are comfortable in the hospital, and educating them about their pet's health.
• Educate clients about Optimum Wellness Plans, preventative care, pet health needs and hospital services

Skills

Customer Focus

Communication Skills

Multitasking

Time Management

Organizational Ability

Problem Solving

Integrity & Trust

Teamwork

Fluent English

Attention to Detail

Education

High School Diploma or equivalent

Front desk experience in veterinary/healthcare best

Tools

Microsoft Word

Excel

Outlook

Access

Job description

Banfield Pet Hospital is seeking a Client Service Coordinator to manage the flow of clients and pets, maximize productive use of the veterinary team, and ensure effective communication with clients and staff in a welcoming hospital setting.

The CSC will educate clients about Optimum Wellness Plans and hospital services, assist with documentation, scheduling, and invoicing, and help promote continued visits and referrals while maintaining accurate records.