Pet Hospital Client Experience Coordinator

VCA Inc.; Irvine (CA); On-site; USD 23,322 - 29,797; Full time

Benefits offered by this job

Comprehensive Medical, Dental, and Vision Insurance

Generous Retirement Plans (401(k) and Roth)

Paid Time Off and Holidays

Flexible Spending Account (FSA)

Continuing Education Allowance

Job summary

VCA Inc. in Irvine, California, is seeking a Client Service Coordinator who will drive client and pet flow through the hospital, ensuring outstanding customer service and communication. The role includes educating clients about wellness plans and managing finances.

Ideal candidates should possess leadership abilities, effective communication, and the capacity to multi-task in a high-volume environment. Comprehensive benefits are offered, including medical, dental, and retirement plans.

Qualifications

• Must have one year related experience with customer service preferred.
• Ability to effectively communicate in English, both written and verbal.
• Organizational skills to manage multiple tasks efficiently.

Responsibilities

• Maximize productivity of the veterinary medical team.
• Educate clients about their pets' health and hospital services.
• Manage the flow of clients and pets through the hospital.

Skills

Leadership

Customer Focus

Communication Skills

Client Service Skills

Time Management

Education

High School Diploma or equivalent

Tools

Microsoft Word

Excel

Access

Outlook

Job description

VCA Inc. in Irvine, California, is seeking a Client Service Coordinator who will drive client and pet flow through the hospital, ensuring outstanding customer service and communication. The role includes educating clients about wellness plans and managing finances.

Ideal candidates should possess leadership abilities, effective communication, and the capacity to multi-task in a high-volume environment. Comprehensive benefits are offered, including medical, dental, and retirement plans.