Pet Health Concierge & Client Services

Medical Management International, Inc.; Jacksonville (FL); On-site; USD 2,066,000 - 2,617,000; Full time

Benefits offered by this job

Medical Insurance

401(k) Plan

Paid Time Off

Student Debt Relief

Mental Health Resources

Life Insurance

Disability Insurance

CE Allowance

Backup Care & Family Support

Job summary

Banfield Pet Hospital in Jacksonville, FL seeks a Client Service Coordinator to drive client/pet flow, support the veterinary team, and maintain welcoming service standards. You will promote wellness services and ensure accurate client and pet records, contributing to a smooth, efficient hospital environment.

The role emphasizes professional client interaction, cooperative teamwork, and a commitment to high-quality care through effective communication and administrative duties.

Qualifications

• Customer-focused service and clear communication with clients.
• Ability to educate clients about wellness plans and services.
• Strong teamwork and problem-solving skills.

Responsibilities

• Promote hospital services and route clients/pets for care.
• Educate clients about Optimum Wellness Plans and services.
• Assist with documentation, scheduling, and invoicing.

Skills

Customer Focus

Communication Skills

Teamwork

English Fluency

Problem Solving

Education

High School Diploma or equivalent

Tools

MS Word/Excel/Outlook

Job description

Banfield Pet Hospital in Jacksonville, FL seeks a Client Service Coordinator to drive client/pet flow, support the veterinary team, and maintain welcoming service standards. You will promote wellness services and ensure accurate client and pet records, contributing to a smooth, efficient hospital environment.

The role emphasizes professional client interaction, cooperative teamwork, and a commitment to high-quality care through effective communication and administrative duties.