Pet Health Advisor

Vets for Pets; Midlothian (VA); On-site; USD 30,789 - 33,467; Full time

Benefits offered by this job

Pension scheme

20% colleague discount

Discounts & cashback offers

CPD opportunities

Practice-specific benefits

Job summary

Vets4Pets Fort Kinnaird is seeking a friendly Pet Health Advisor to join our busy veterinary practice. You will be the first point of contact for clients and an essential link between pet owners and our clinical team, delivering a warm welcome, clear communication and outstanding service from arrival to departure.

This full-time role (35 hours per week) includes evenings and weekends; training is provided with a salary starting at £12.71 per hour and potential progression after the initial

Qualifications

• Exceptional customer service experience is essential.
• Experience in a customer-facing role and ability to build relationships with clients.
• Calm, compassionate and well-organised under pressure; clear communication.
• Strong organisational skills and confidence with computers, email and digital systems.

Responsibilities

• Welcomes clients and their pets, manages appointments and answers queries.
• Supports the veterinary team and maintains accurate records.
• Ensures a warm, professional and reassuring experience throughout the visit.
• Contributes to a calm, efficient and well-run practice environment.

Skills

Customer service

Communication

Organisation

Multitasking

Job description

Do you have outstanding customer service experience and enjoy making a real difference to people's day? At Vets4Pets Fort Kinnaird, we're looking for a friendly, confident and organised Pet Health Advisor to join our team.

This is much more than a reception role. We're looking for someone who genuinely enjoys helping people, thrives in a busy environment, and takes pride in delivering exceptional customer service. If you've worked in retail, hospitality, healthcare, leisure or another customer-facing role and know how to create a positive experience for every customer, we'd love to hear from you.

The Role

Our Pet Health Advisors are dedicated to delivering an exceptional client journey while supporting the smooth running of the practice. You'll combine outstanding customer care with strong organization, ensuring both our clients and clinical team receive the support they need.

As a Pet Health Advisor, you'll be the first point of contact for our clients and an essential link between pet owners and our clinical team. You'll help ensure every client receives a warm welcome, clear communication and outstanding service from the moment they contact us until they leave the practice. You'll play a key role in creating a calm, organized and professional experience within our busy veterinary practice.

Working Hours & Salary

This is a Full Time role working 35 hours per week, including evenings and weekends. Typically, this includes 3 full days per week (8:30am–7:00pm) on a rotating rota plus 1 in 3 Weekends (Saturday 9am to 6pm and Sunday 10am to 4pm). Flexibility to cover rota changes and absences is an important part of the role. Overtime will be required.

The starting salary during training is £12.71 per hour. Following your initial training, you'll have the opportunity to progress your salary based on your performance. We aim to review this after around six months (although this may vary), with ongoing annual performance-based salary reviews thereafter.

What We're Looking For

Exceptional customer service experience is essential.

We're looking for someone who understands what outstanding customer service looks like and genuinely enjoys building positive relationships with clients. Whether you're welcoming people into the practice, supporting them over the phone or helping during emotional situations, you'll take pride in delivering a warm, professional and reassuring experience every time.

This role would suit someone who:

• Has proven experience in a customer-facing role and enjoys working with people
• Thrives in a busy, fast-paced environment and can confidently juggle multiple priorities
• Communicates clearly and professionally, both face-to-face and over the phone
• Remains calm, compassionate and organized under pressure
• Enjoys solving problems and finding practical solutions
• Has strong organizational skills and confidence using computers, email and digital systems
• Takes pride in delivering exceptional service and creating positive client experiences
• Is friendly, approachable and professional at all times
• Loves animals and wants to be part of a caring profession where every interaction makes a difference

A Typical Day

No two days are the same. You'll provide outstanding customer care both in person and over the phone, welcoming clients and their pets, managing appointments, answering queries and supporting them throughout their visit.

You'll also respond to calls and digital enquiries, work closely with our veterinary team, maintain accurate records, and help keep the practice running smoothly through a variety of administrative and team support tasks.

Full training and ongoing support will be provided.

Whether your background is in veterinary practice, healthcare, retail, hospitality or another service-based industry, we'd love to hear how your customer care experience could make a difference to our clients and their pets.

What You'll Receive

You’ll become part of a friendly, supportive team where your contribution is genuinely valued.

Benefits include:

• Pension scheme
• 20% colleague discount at The Vet Group, Pets at Home and Groom Room
• Access to a wide range of discounts and cashback offers
• Ongoing learning and CPD opportunities through the Vets4Pets Learning Academy for colleagues who progress successfully through onboarding
• Additional practice-specific benefits, shared during the recruitment process

Ready to Apply?

If you're passionate about delivering exceptional customer service, enjoy working with people and pets, and want to join a welcoming and supportive team, we'd love to hear from you.

Please send us your CV and short covering letter telling us why you'd be a great fit for the role to: [e-mail]

Vets4Pets is an equal opportunities employer.

We look forward to hearing from you.