Veterinary Receptionist

Vets for Pets; Pittsfield (MA); On-site; USD 22,000 - 28,000; Part time

Benefits offered by this job

Vet discounts

Pet store discounts

Groom Room discounts

Discounts and cashbacks

In-house career development

Pension

Holiday allowance

Job summary

Reading Vets for Pets in Reading is seeking a friendly Veterinary Receptionist to join our welcoming team. You will be the first point of contact for clients and their pets, manage bookings, and support the clinical team with accurate information.

This part-time role requires superb customer service, reliability, and a calm, proactive approach. You will thrive in a busy surgery, using our online booking system and helping clients feel confident and cared for.

Qualifications

• Previous experience in a customer-facing role is essential.
• Ability to operate our online booking system and manage payments.
• Strong focus on delivering excellent client care for clients and pets.

Responsibilities

• Provide outstanding service to clients while ensuring high standards of care for their pets.
• Be the first point of contact for clients and their pets, and liaison with the clinical team.
• Build positive relationships with clients, pets, and colleagues.
• Greet clients, offer guidance, and provide clear information.
• Manage payments and book future appointments.
• Coordinate day-to-day practice operations using our online booking system.

Skills

Friendly demeanor

Excellent communication

Calm under pressure

Enthusiasm

Emotional resilience

People skills

Tools

Booking system

Job description

An exciting opportunity has arisen at Reading Vets for Pets for a Veterinary Receptionist to join our friendly and welcoming team. If you are passionate about delivering excellent client care and thrive in a supportive, team-focused environment, this could be the perfect role for you.

What your typical day will look like:

• Providing outstanding service to our clients while ensuring the highest standard of care for their pets, acting as a key link between clients and the clinical team
• Building strong, positive relationships with clients, their pets, and your colleagues
• Ensuring every client visit is a positive experience, so clients leave feeling confident, supported, and happy to return
• Greeting clients warmly and offering support, guidance, and clear, accurate information
• Managing payments and confidently booking future appointments
• Coordinating the smooth day-to-day running of the practice using our online booking system, so strong computer skills are essential

This is a Part-Time Role working 25 hours over 3 shifts per week ( 2 x 9.5 hour shifts and 1 x 5 hour shift) and 1 in 4 Saturdays on rotation (9am-6pm).

Previous Experience In a Customer Facing Role Is Essential.

The attributes we’re looking for:

• A friendly, welcoming manner - you’ll be the first point of contact for clients and their pets
• The ability to provide accurate guidance by staying up to date with practice services and additional offerings
• A calm, attentive approach with a strong focus on client needs
• Enthusiasm, drive, and a genuine passion for customer service and animal care
• Emotional resilience to support clients during difficult moments, as well as share in joyful milestones such as a puppy’s first visit
• A positive, engaging personality that helps create a warm and welcoming atmosphere within the practice

In short, you enjoy being busy, love helping people and their pets, and are always motivated to make a positive difference.

Benefits

• 20% discount at the Vet Group
• 20% discount at Pets at Home
• 20% discount at the Groom Room
• access to discounts and cashbacks
• in-house career development opportunities
• pension
• holiday allowance

Location: RG2 0HS

We take our inspiration from pets in embracing people from all walks of life, and we value, respect and celebrate difference. We encourage our people to be their best selves so that we can create a better world for Pets, our Planet, and People. Our ambition is to reflect the diversity of the communities we operate in, and we are intentional in addressing and removing barriers to create opportunities for the exceptional talent and potential in our communities. Even if your skills and experience don’t perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!