Pet-First Store Shift Supervisor — Lead Customer Team

Pet Supplies Plus 4007; Barboursville (WV); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Neighborly culture

Career growth

Competitive pay

Job summary

Pet Supplies Plus 4007 is seeking a Store Shift Supervisor who is paws-on and people-focused. You will help lead the team during your shift, ensuring every neighbor has an exceptional, neighborly experience while keeping daily operations running smoothly.

This role offers a community-focused environment that values pets and people, with opportunities for growth, competitive pay, and hands-on leadership during busy periods.

Qualifications

• 2+ years of retail experience.
• Strong customer service and sales skills.
• Basic proficiency with Microsoft Office or similar tools.
• Ability to stand, bend, stoop, twist, and move for extended periods of time; lift up to 65 lbs.

Responsibilities

• Deliver pawsitive, neighborly service by helping a pet parent pick the perfect toy for a lab who loves to fetch.
• Show a fourth grader how to test their fish tank water, all while creating a fun, welcoming experience.
• Support daily operations and help ensure a smooth, efficient shift.
• Assign tasks and help team members manage priorities and time.
• Assist customers with product selection and provide recommendations.
• Process transactions, support the register, and handle returns or issues.
• Place and manage special orders and online order fulfillment.
• Reconcile cash drawers and complete end-of-day procedures.
• Maintain a clean, safe, and organized store environment.
• Step in to support the team wherever needed during busy periods.

Skills

Hands-on leadership

Customer service

Communication skills

Multitasking

Tools

Microsoft Office

Job description

Pet Supplies Plus 4007 is seeking a Store Shift Supervisor who is paws-on and people-focused. You will help lead the team during your shift, ensuring every neighbor has an exceptional, neighborly experience while keeping daily operations running smoothly.

This role offers a community-focused environment that values pets and people, with opportunities for growth, competitive pay, and hands-on leadership during busy periods.