Pet ER Experience Coordinator

VEG ER for Pets; New York (NY); On-site; USD 28,000 - 41,000; Full time

Benefits offered by this job

Health and wellness benefits

401K match

Travel stipend

Student loan repayment

Parental leave

Flexible work schedules

Employee referral program

VEG swag

Free therapy

Job summary

VEG is seeking a Customer Experience Coordinator to define the patient and client journey across in-person, phone, and online interactions. You will ensure compassionate, efficient service while guiding families through the ER experience.

Join a fast-paced veterinary emergency team that values learning, mentorship, and growth. The role offers flexible schedules, competitive compensation, and opportunities for career advancement within VEG's nationwide network.

Qualifications

• 2+ years of experience in a customer service role.
• Advanced knowledge of practice management software.
• Highly organized with strong attention to detail.
• Excellent verbal and written communication.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Greet customers in person, over the phone, or online.
• Manage customer communications and route urgent medical calls.
• Deliver personalized, memorable experiences.
• Listen with empathy and resolve concerns quickly.
• Keep medical team updated on customer needs.
• Provide confidential financial guidance.
• Process payments accurately and protect data.
• Follow up after visits to check pet care.
• Capture and celebrate special moments with consent.

Skills

Customer service

Practice management software

Organized

Communication

Multitasking

Emotional intelligence

Adaptable

Noise tolerance

Night/weekend shifts

Diversity & inclusion

Job description

VEG is seeking a Customer Experience Coordinator to define the patient and client journey across in-person, phone, and online interactions. You will ensure compassionate, efficient service while guiding families through the ER experience.

Join a fast-paced veterinary emergency team that values learning, mentorship, and growth. The role offers flexible schedules, competitive compensation, and opportunities for career advancement within VEG's nationwide network.