Pet ER Customer Experience Advocate

Veterinary Emergency Group (VEG); Encinitas (CA); On-site; USD 26,000 - 40,000; Full time

Benefits offered by this job

Competitive pay

Flexible schedules

Referral program

VEG swag

Job summary

Veterinary Emergency Group is hiring a Customer Experience Coordinator in Encinitas, CA. You will shape the customer experience before, during, and after visits, engaging warmly with clients both in person and remotely.

You’ll grow within a fast-paced veterinary emergency setting, embracing a patient-centric approach and collaborative teamwork to ensure excellent care. You will handle calls, emails, and texts, coordinate with clinicians, and contribute to a seamless, compassionate experience for

Qualifications

• 2+ years of experience in a customer service role.
• Advanced proficiency with computer programs and practice management software.
• Highly organized with strong attention to detail.
• Strong communication skills and positive interaction with customers.

Responsibilities

• Greet customers warmly in person, over the phone, or online.
• Manage all customer communications and route urgent medical calls to a doctor.
• Deliver personalized, memorable experiences and find creative ways to say yes to needs.
• Listen with empathy, resolve concerns quickly, and anticipate issues.

Skills

Customer service

Communication

Multitasking

Emotional intelligence

Adaptability

Tools

Practice management software

Computer software

Job description

Veterinary Emergency Group is hiring a Customer Experience Coordinator in Encinitas, CA. You will shape the customer experience before, during, and after visits, engaging warmly with clients both in person and remotely.

You’ll grow within a fast-paced veterinary emergency setting, embracing a patient-centric approach and collaborative teamwork to ensure excellent care. You will handle calls, emails, and texts, coordinate with clinicians, and contribute to a seamless, compassionate experience for