Veterinary ER Customer Experience Coordinator (Part-Time)

Veterinary Emergency Group The PC; Naperville, Northern (IL, KY); Hybrid; USD 22,000 - 30,000; Part time

Benefits offered by this job

Competitive pay

Learning & leadership programs

Travel stipend

Flexible schedule

Referral program

Swag and snacks

Job summary

Veterinary Emergency Group in Naperville, IL seeks a Customer Experience Coordinator (Part-Time). You will greet customers, manage communications, assist with financial options, and ensure a seamless experience before, during, and after visits.

You’ll work in a fast-paced environment, collaborating with doctors and nurses to deliver compassionate care. The role offers growth opportunities and flexible shifts in a veterinary emergency setting.

Qualifications

• 2+ years of experience in a customer service role.
• Advanced proficiency in computer programs and practice management software.
• Excellent organizational skills and attention to detail.
• Ability to work nights, weekends, and holidays on rotating basis.

Responsibilities

• Greet every customer with warmth and urgency, in person, over the phone, or online.
• Oversee all customer communications (calls, emails, texts), record details accurately, and route urgent medical calls to a doctor quickly.
• Deliver personalized, memorable experiences—always looking for creative ways to say “yes” to customer needs.
• Listen with empathy, resolve concerns quickly, and anticipate issues before they escalated.
• Keep nursing team and doctors updated on customer needs for a seamless care experience.
• Provide confidential, compassionate guidance on financial options and end-of-life decisions.
• Process payments accurately while protecting personal and financial information.
• Follow up with customers after visits to check on their pet’s care and strengthen relationships.
• Celebrate and capture special moments, creating lasting connections between customers, their pets, and the hospital.

Skills

Customer service

Computer software

Organization

Communication

Multitasking

Emotional intelligence

Adaptability

Problem solving

Tools

Practice management software

Job description

Veterinary Emergency Group in Naperville, IL seeks a Customer Experience Coordinator (Part-Time). You will greet customers, manage communications, assist with financial options, and ensure a seamless experience before, during, and after visits.

You’ll work in a fast-paced environment, collaborating with doctors and nurses to deliver compassionate care. The role offers growth opportunities and flexible shifts in a veterinary emergency setting.