Customer Experience Coordinator | Flexible Schedule & Growth

VEG ER for Pets; Tucson (AZ); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Competitive pay

Flexible schedules

Referral program

VEG swag

Food in fridge

Job summary

VEG ER for Pets in Tucson, AZ is seeking a Customer Experience Coordinator to shape every step of the client journey. You will greet patients and their families warmly, manage calls, emails, and texts, and route urgent matters to a doctor with professionalism.

This role rewards initiative, empathy, and the ability to multitask in a fast-paced ER environment. You’ll support financial discussions, follow up after visits, and help build lasting connections between clients, their pets, and our

Qualifications

• 2+ years in a customer service role.
• Advanced proficiency in computer programs and practice management software.
• Highly organized with strong attention to detail.
• Ability to multitask and stay calm in busy environments.
• Willing to work nights, weekends, and holidays as needed.
• Comfort with a noisy environment and strong odors.

Responsibilities

• Greet every customer with warmth and urgency, whether in person, over the phone, or online.
• Oversee all customer communications (calls, emails, texts), record details accurately, and route urgent medical calls to a doctor quickly.
• Deliver personalized, memorable experiences—always looking for creative ways to say "yes" to customer needs.
• Listen with empathy, resolve concerns quickly, and anticipate issues before they escal.
• Keep nursing team and doctors updated on customer needs for a seamless care experience.
• Provide confidential, compassionate guidance on financial options and end-of-life decisions.
• Process payments accurately while protecting personal and financial information.
• Follow up with customers after visits to check on their pet's care and strengthen relationships.
• Celebrate and capture special moments (with permission), creating lasting connections between customers, their pets, and the hospital.

Skills

Customer service

Software proficiency

Organization

Communication

Multitasking

Emotional intelligence

Adaptability

Problem solving

Night/Weekend availability

Noise/odor tolerance

Tools

Practice management software

Job description

VEG ER for Pets in Tucson, AZ is seeking a Customer Experience Coordinator to shape every step of the client journey. You will greet patients and their families warmly, manage calls, emails, and texts, and route urgent matters to a doctor with professionalism.

This role rewards initiative, empathy, and the ability to multitask in a fast-paced ER environment. You’ll support financial discussions, follow up after visits, and help build lasting connections between clients, their pets, and our