Pet ER Client Care Specialist | Flexible Scheduling

EVG Specialty Network; New York (NY); On-site; USD 29,000 - 37,000; Full time

Benefits offered by this job

Competitive compensation

Flexible scheduling

Medical, dental, vision, and life ins.

FSA and HSA options, including company

401(k) with company match

Paid time off and floating holidays

Uniform allowance

Employee pet-care and veterinary svc. 

Additional employee benefits and perks

Job summary

VERG Brooklyn is seeking a compassionate Client Service Representative (CSR) to join our Brooklyn team. You’ll help pet owners feel welcomed, informed, and cared for while their pets receive emergency or specialty treatment.

This role connects clients with medical teams to ensure smooth hospital visits and positive experiences. As one of the first contacts, you’ll provide friendly service, handle scheduling, payments, and inquiries while maintaining a calm, empathetic approach in stressful

Qualifications

• Must have a high school diploma or equivalent.
• Strong communication and customer service skills.
• Basic computer skills including Word and Outlook; familiarity with office management software is a plus.

Responsibilities

• Check patients in and out and answer phones.
• Schedule appointments and process payments.
• Maintain front desk organization and communication flow with medical team.
• Explain estimates and hospital policies to clients.
• Process invoices and end-of-day reports.
• Communicate with clients by phone, email, text, or app; assist with AR and reminders.

Skills

Communication

Customer service

Empathy

Education

High school diploma or equivalent

Tools

Word

Outlook

Office management software

Job description

VERG Brooklyn is seeking a compassionate Client Service Representative (CSR) to join our Brooklyn team. You’ll help pet owners feel welcomed, informed, and cared for while their pets receive emergency or specialty treatment.

This role connects clients with medical teams to ensure smooth hospital visits and positive experiences. As one of the first contacts, you’ll provide friendly service, handle scheduling, payments, and inquiries while maintaining a calm, empathetic approach in stressful