Client Service Representative

EVG Specialty Network; New York (NY); On-site; USD 29,000 - 37,000; Full time

Benefits offered by this job

Competitive compensation

Flexible scheduling

Medical, dental, vision, and life ins.

FSA and HSA options, including company

401(k) with company match

Paid time off and floating holidays

Uniform allowance

Employee pet-care and veterinary svc. 

Additional employee benefits and perks

Job summary

VERG Brooklyn is seeking a compassionate Client Service Representative (CSR) to join our Brooklyn team. You’ll help pet owners feel welcomed, informed, and cared for while their pets receive emergency or specialty treatment.

This role connects clients with medical teams to ensure smooth hospital visits and positive experiences. As one of the first contacts, you’ll provide friendly service, handle scheduling, payments, and inquiries while maintaining a calm, empathetic approach in stressful

Qualifications

• Must have a high school diploma or equivalent.
• Strong communication and customer service skills.
• Basic computer skills including Word and Outlook; familiarity with office management software is a plus.

Responsibilities

• Check patients in and out and answer phones.
• Schedule appointments and process payments.
• Maintain front desk organization and communication flow with medical team.
• Explain estimates and hospital policies to clients.
• Process invoices and end-of-day reports.
• Communicate with clients by phone, email, text, or app; assist with AR and reminders.

Skills

Communication

Customer service

Empathy

Education

High school diploma or equivalent

Tools

Word

Outlook

Office management software

Job description

• Flexible scheduling

Compensation: $21–$27 per hour, based on experience and qualifications.

VERG Brooklyn is looking for a compassionate and dependable Client Service Representative (CSR) to join our Brooklyn team. As one of the first people our clients meet, you'll help pet owners feel welcomed, informed, and cared for while their pets receive emergency or specialty treatment.

If you're someone who can make people feel supported during stressful moments, your work can make a real difference at VERG Brooklyn.

This is more than a front desk position. You'll be an important connection between our clients and medical teams, helping each hospital visit run as smoothly as possible.

Why You'll Love Working With Us

Work that matters: Sometimes a calm voice, a kind welcome, or a clear explanation is exactly what a worried pet owner needs. The support you provide can make a difficult day feel a little easier.

A team you can count on: Veterinary medicine can be busy and emotional, but you won't be doing it alone. Our team works together, helps one another, and makes room for both the challenging moments and the good ones.

Room to grow: We'll give you the training and support you need to succeed. You'll also have opportunities to learn more about veterinary medicine and continue building your career.

About VERG Brooklyn

VERG Brooklyn is a leading 24/7 emergency and specialty veterinary hospital serving pets and their families throughout the tri-state area. Our client service team works alongside emergency clinicians, board-certified specialists, licensed veterinary technicians, and other experienced professionals to provide advanced care in a collaborative environment.

Our clients come to us because their pets are family, and we treat them that way.

Benefits That Support You

We appreciate the care and dedication our employees bring to VERG Brooklyn every day. Our benefits package includes:

• Competitive compensation
• Flexible scheduling
• Medical, dental, vision, and life insurance
• FSA and HSA options, including company contributions
• Interest-free health and veterinary payment account
• 401(k) with company match
• Paid time off and floating holidays
• Uniform allowance
• Employee pet-care and veterinary service discounts
• Additional employee benefits and perks

What You'll Do

As a Client Service Representative, you'll help create a welcoming and supportive experience for every client and patient. You'll check patients in and out, answer phones, schedule appointments, process payments, and help keep communication flowing between clients and the medical team.

You’ll also:

• Provide friendly and compassionate customer service.
• Address client concerns with patience and empathy.
• Discuss estimates, payment options, and hospital policies.
• Process invoices and payments and complete end-of-day reports.
• Communicate with clients by phone, email, text, or app.
• Help maintain a clean and organized front desk.
• Support administrative tasks, such as accounts receivable, patient reminders, or social media.
• Assist with other tasks that support the hospital and team.

What You Bring

You have a high school diploma or equivalent, strong communication and customer service skills, and confidence handling challenging situations with empathy and professionalism. Basic computer skills are required, including experience with Word, Outlook, and office management software. Veterinary experience and familiarity with Instinct are a plus but not required, we're happy to train the right person. Most importantly, we're looking for someone with a positive attitude who is eager to learn, grow, and contribute to our team.

Due to the nature of supporting a hospital that is open to care for pets 24/7, working with us often requires the schedule flexibility for all shifts, including overnights, evening hours, weekends and holidays. If selected for an interview, the scheduling options and process will be discussed with you at that time.

VERG is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

US Pay Range

$21—$27 USD