Compassionate Veterinary Front Desk Specialist

Highland Animal Hospital; Needham (MA); Vor Ort; USD 28.000 - 30.000; Vollzeit

Benefits dieser Stelle

Medical insurance

Dental insurance

Vision insurance

Paid time off

401(k) plan for full-time employees

Professional development opportunities

Employee pet discount

Zusammenfassung

Highland Animal Hospital in Needham, MA is seeking a full-time Veterinary Receptionist to be the welcoming first point of contact for clients and their pets. You will balance administrative precision with warmth while managing high-volume front desk tasks in a clinical setting.

Responsibilities include scheduling, patient records, payments, and compassionate communication during sensitive discussions. The role offers benefits and opportunities for professional development in a collaborative team.

Qualifikationen

• Minimum 1 year of experience as a veterinary receptionist.
• Experience with veterinary practice management software; Cornerstone, Avimark, ImproMed, eVetPractice, or ezyVet preferred.
• Knowledge of veterinary medical terminology, vaccination protocols, and basic diagnostic procedures.
• Proficiency in appointment scheduling, multi-line phone management, medical records management, and payment processing.
• Proven customer service skills; ability to manage high-volume client relations with composure and accuracy.
• Strong verbal and written communication skills, including active listening and conflict resolution.
• Comfortable handling animals of varying sizes, breeds, and temperaments, including fearful or reactive patients.

Aufgaben

• Greet and check in clients and patients, verify and update medical records, and confirm appointment details using practice management software.
• Answer and manage a multi-line telephone system, responding to inquiries regarding appointment scheduling, prescription refill requests, vaccination records, and general hospital information.
• Perform client check-out, including processing payments, posting charges, explaining invoices, and scheduling follow-up appointments.
• Communicate medical information, diagnoses, and care instructions accurately and compassionately, including in emotionally sensitive situations such as euthanasia scheduling and end-of-life discussions.
• Maintain accurate electronic medical records (EMR) and ensure timely data entry in the veterinary practice information management system (PIMS).
• Coordinate with veterinarians, veterinary technicians, and support staff to relay client communications, flag urgent cases, and maintain efficient patient flow.
• Maintain cleanliness and organization of the reception area and waiting room to ensure a positive client experience.

Kenntnisse

Front desk experience

Customer service

Multi-line phone management

EMR data entry

Tools

Cornerstone

Avimark

ImproMed

eVetPractice

ezyVet

Jobbeschreibung

Highland Animal Hospital in Needham, MA is seeking a full-time Veterinary Receptionist to be the welcoming first point of contact for clients and their pets. You will balance administrative precision with warmth while managing high-volume front desk tasks in a clinical setting.

Responsibilities include scheduling, patient records, payments, and compassionate communication during sensitive discussions. The role offers benefits and opportunities for professional development in a collaborative team.