Pet Clinic Front Desk & Client Experience Advocate

Dodgeville Veterinary Service; Dodgeville (WI); On-site; USD 21,000 - 23,000; Full time

Benefits offered by this job

Paid time off

Health insurance

Dental insurance

Vision insurance

Retirement benefits or accounts

Bonus incentive

Flexible work schedules

Personal pet discounts

Career and professional development

Employee Assistance Program

Employee Referral Program

Job summary

Dodgeville Veterinary Services in Dodgeville, WI is seeking a client service representative to deliver an exceptional client experience. You’ll manage front desk reception, scheduling, and client records while supporting the doctors and staff with daily practice operations.

The role emphasizes friendly communication, organization, and teamwork in a busy clinical environment. No weekend or after-hours shifts are required, with benefits and growth opportunities available.

Qualifications

• Ability to work on weekends as required.
• High school diploma or equivalent.
• Previous veterinary experience preferred.
• Client satisfaction references preferred.
• Practices OSHA safety techniques including proper PPE.

Responsibilities

• Leads practice opening and closing procedures per Practice Manager instructions and practice procedures.
• Ensures all public areas are clean and presentable for patients; cleans and straightens front desk, reception area, waiting area, office, bathrooms and exam rooms.
• Processes cash, checks, charge card payments and credit account payments.
• Schedules appointments for the clinic adhering to practice and Doctor preferences and ensure appropriate workflow.
• Assists in updating client/patient files as needed.
• Prepares and sends client correspondence.
• Sends reminder notices to clients for periodic notifications; conducts re-calls to clients on a timely basis from a call back list.
• Performs a backup of the computer system on a regular basis.
• Performs and oversees the performance of posting daily business.
• Welcomes clients and patients with a warm demeanor and ensures an excellent experience during visits.
• Answers incoming telephone calls applying proper etiquette.
• Presents clients with medications, instructions, new client kits and take-home items.
• Handles emergency situations with care, following clinic policies and procedures.
• Addresses client concerns to ensure satisfaction.

Skills

Patience & Compassion

Collaboration & Teamwork

Communicating

Active Listening

Organization Skills

Client Satisfaction

Education

High school diploma or equivalent

Job description

Dodgeville Veterinary Services in Dodgeville, WI is seeking a client service representative to deliver an exceptional client experience. You’ll manage front desk reception, scheduling, and client records while supporting the doctors and staff with daily practice operations.

The role emphasizes friendly communication, organization, and teamwork in a busy clinical environment. No weekend or after-hours shifts are required, with benefits and growth opportunities available.