Pet Clinic Front Desk & Client Care Pro

Foothills Animal Clinic; El Paso (TX); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

Paid time off

Health insurance

Dental insurance

Vision insurance

Retirement benefits or accounts

Bonus incentive

Flexible work schedules

Career and professional development

Employee Assistance Program

Employee Referral Program

Job summary

Foothills Animal Clinic in El Paso seeks a Client Service Representative to provide an exceptional client experience and handle practice administration. You will manage reception, records, appointment tracking, cash handling, and patient communications with care and professionalism.

The role emphasizes compassion, teamwork, and accurate record-keeping within a busy veterinary practice, with opportunities for growth and robust benefits.

Qualifications

• Weekend availability as required.
• High school diploma or equivalent.
• Previous veterinary experience preferred.
• Client satisfaction references preferred.
• OSHA safety techniques including proper PPE.

Responsibilities

• Leads practice opening and closing procedures per Practice Manager instructions and practice procedures.
• Ensures all public areas are clean and presentable for patients; cleans and straightens areas including the front desk, reception area, waiting area, office, public bathroom(s) and exam rooms.
• Processes cash, checks, charge card payments and credit account payments.
• Schedules appointments for the clinic adhering to practice and Doctor preferences and ensure appropriate workflow.
• Assists in the updating of client/patient files, as needed.
• Prepares and sends client correspondence.
• Sends reminder notices to clients for periodic notifications; conducts re-calls to clients on a timely basis from a call back list.
• Performs a backup of the computer system on a regular basis, as directed.

Skills

Patience & Compassion

Collaboration & Teamwork

Communication

Active Listening

Organization Skills

Client Satisfaction

Education

High school diploma or equivalent

Job description

Foothills Animal Clinic in El Paso seeks a Client Service Representative to provide an exceptional client experience and handle practice administration. You will manage reception, records, appointment tracking, cash handling, and patient communications with care and professionalism.

The role emphasizes compassion, teamwork, and accurate record-keeping within a busy veterinary practice, with opportunities for growth and robust benefits.