Client Service Representative at Foothills Animal Clinic

Heartland Veterinary Partners

El Paso (TX)

On-site

USD 21,000 - 22,000

Full time

14 days+

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Benefits offered by this job

Paid time off

Health insurance

Dental insurance

Vision insurance

Retirement benefits

Bonus incentive

Flexible work schedules

Career development

Employee Assistance Program

Employee Referral Program

Job summary

Foothills Animal Clinic in El Paso is seeking a Client Service Representative to deliver an exceptional client experience and handle front desk duties, appointment tracking, and medical record maintenance. You will manage reception, process payments, update client and patient files, and support the veterinary team while maintaining a warm, professional demeanor and weekend availability.

This role emphasizes compassionate communication, accuracy, organization, and teamwork to ensure high client

Qualifications

Weekend work required.
High school diploma or equivalent.
Previous veterinary experience preferred.
Client satisfaction references preferred.
Follows OSHA safety techniques including proper PPE.

Responsibilities

Open/close procedures per manager and clinic procedures.
Keep public areas clean and presentable, including front desk and waiting areas.
Process cash, checks, card payments and credit accounts.
Schedule clinic appointments per Doctor preferences and workflow.
Update client/patient files as needed.
Prepare and send client correspondence.
Send reminder notices and timely recalls to clients.
Back up the computer system as directed.
Post daily business activities under supervision.
Welcome clients/patients and provide a warm experience.
Answer incoming calls with proper etiquette.
Present medications, instructions, kits and take-home items.
Handle emergencies with care per clinic policies.
Address client concerns to ensure satisfaction.

Skills

Patience & compassion

Collaboration & teamwork

Communicating

Active listening

Organization skills

Client satisfaction

Education

High school diploma

Veterinary experience preferred

Job description

Practice

Foothills Animal Clinic has been proud to serve the El Paso area for over 30 years and still going strong.

Practice

Foothills Animal Clinic has been proud to serve the El Paso area for over 30 years and still going strong.

Our goal is to practice the highest quality medicine and surgery with compassion and emphasize client education. Our services and facilities are designed to assist in routine preventive care for young, healthy pets, early detection and treatment of disease as your pet ages, and complete medical and surgical care as necessary during their lifetime.

More About The Role

Reporting into the Practice Manager, the Client Service Representative (CSR), provides an exceptional experience to our clients during every interaction. In addition to continually engaging the client, the CSR performs practice administrative tasks such as record maintenance and appointment tracking. The CSR manages practice reception (visitor and telephone), maintenance of veterinary medical records, accounts maintenance, cash processing, data entry, word processing and mail services. The CSR applies practical knowledge of practice processes and services, the basic rules and regulations governing visitors and animal patient treatment, and veterinary record requirements and terminology to ensure every patient is well‑cared for and every client has an exceptional experience.

Competencies

Patience & Compassion: Remaining professional while still making Doctors, teammates, clients, and patients feel as comfortable as possible regardless of the situation or challenges presented. Responding quickly and calmly to crisis while maintaining a high standard of patient care.
Collaboration & Teamwork: Carefully coordinating actions with Doctors and practice team members. Providing feedback appropriately and in a timely manner. Quickly incorporating feedback to ensure positive results. Sharing ideas and being open to other’s ideas.
Communicating: Conveying instructions to clients and teammates to ensure successful patient care.
Active Listening: Following the instructions of Doctors and sometimes patient owners. Picking up the needs of Doctors and teammates based on prior experiences and feedback.
Organization Skills: Clear tracking of lab specimens, medications, patient instructions, workflow, and other job‑related items while managing multiple patients and clients.
Client Satisfaction: Ensuring all activities and interactions result in the highest level of client satisfaction.

Essential Responsibilities

Leads practice opening and closing procedures per Practice Manager instructions and practice procedures.
Ensures all public areas are clean and presentable for patients; cleans and straightens areas including the front desk, reception area, waiting area, office, public bathroom(s) and exam rooms.
Processes cash, checks, charge card payments and credit account payments.
Schedules appointments for the clinic adhering to practice and Doctor preferences and ensure appropriate workflow.
Assists in the updating of client/patient files, as needed.
Prepares and sends client correspondence.
Sends reminder notices to clients for periodic notifications; conducts re‑calls to clients on a timely basis from a call back list.
Performs a backup of the computer system on a regular basis, as directed.
Performs and oversees the performance of posting daily business.
Welcomes clients and patients to the practice with a warm and friendly demeanor and ensures an excellent experience during the practice visit.
Answers incoming telephone calls applying proper telephone etiquette.
Presents clients with medications, instructions, new client kits and any other take home items.
Handles emergency situations with great care, patience, and following established clinic policies and procedures.
Addresses client concerns in a calm appropriate manner, ensuring every experience ends in satisfaction.