Pet Center GM — Lead Ops, Team & Guest Experience

Destination Pet LLC; United States; On-site; USD 55,000 - 65,000; Full time

Benefits offered by this job

Quarterly bonus opportunities

401(k) with company match

Medical, Dental, Vision Insurance

Generous Paid Time Off

Discounts on Destination Pet services

Career growth opportunities

Job summary

Destination Pet LLC is seeking a General Manager for our Lone Star Pet Lodges to lead daily operations and deliver exceptional care for pets, clients, and team members. You will drive performance, grow a high-performing team, and partner with support teams across operations, HR, marketing, and finance.

This role blends leadership, operations, customer experience, financial accountability, and community engagement, with a focus on safety, budget adherence, and strategic growth.

Qualifications

• Experience leading daily center operations and teams.
• Proven ability to manage budgets, payroll, and inventory.
• Strong customer service focus with pet care awareness.

Responsibilities

• Lead all daily operations of the center, ensuring a safe, clean, and exceptional experience for pets, clients, and team members.
• Recruit, hire, onboard, coach, develop, and retain a high-performing team while fostering a positive, accountable culture.
• Create schedules that balance exceptional service with labor budget expectations.
• Manage center payroll, labor costs, and staffing levels while ensuring timely payroll approval.
• Drive financial performance by managing budgets, reviewing operational reports, monitoring KPIs, and identifying opportunities for growth.
• Oversee inventory management, purchasing, and vendor relationships to maintain appropriate supply levels.
• Deliver outstanding customer service by resolving concerns, building relationships with pet parents, and ensuring consistent service excellence.
• Ensure compliance with company policies and all applicable federal, state, and local employment and safety regulations, including OSHA, EEOC, ADA, and wage and hour requirements.
• Conduct performance evaluations, provide ongoing coaching, and create development opportunities for team members.
• Partner with Destination Pet Support Teams to execute operational initiatives and improve center performance.
• Maintain the facility, equipment, and technology systems to provide a safe and welcoming environment.
• Manage cash handling procedures, deposits, and financial controls.
• Develop and execute local marketing initiatives, community partnerships, and social media engagement to grow the business.
• Monitor the health, safety, comfort, and well-being of every pet in our care.
• Step in to support the team wherever needed and perform other responsibilities as assigned.

Skills

team leadership

operational management

budgeting

staff development

Tools

Payroll systems

Point-of-Sale systems

Job description

Destination Pet LLC is seeking a General Manager for our Lone Star Pet Lodges to lead daily operations and deliver exceptional care for pets, clients, and team members. You will drive performance, grow a high-performing team, and partner with support teams across operations, HR, marketing, and finance.

This role blends leadership, operations, customer experience, financial accountability, and community engagement, with a focus on safety, budget adherence, and strategic growth.