Pet Center General Manager — Lead, Grow & Delight

Destination Pet; Cleveland Heights (OH); On-site; USD 51,000 - 58,000; Full time

Benefits offered by this job

Quarterly bonus opportunities

Medical, Dental, Vision Insurance

Life Insurance

Short- & Long-Term Disability coverage

401(k) with company match

Generous Paid Time Off

Discounts on Destination Pet services

Career growth opportunities across the

A collaborative, people-first culture

Job summary

Destination Pet, LLC is seeking a General Manager for our Pet Palace Cleveland. You will lead daily operations, recruit and coach a high-performing team, and drive stellar pet and client experiences.

The role requires managing payroll, labor budgets, and inventory while partnering with support teams to improve center performance. You’ll oversee compliance with employment and safety regulations and focus on community engagement and local marketing.

Qualifications

• Experience leading a center or store with P&L responsibility.
• Ability to recruit, onboard, coach, and develop a high-performing team.
• Proven track record managing labor budgets and payroll processes.

Responsibilities

• Lead daily operations of the center, ensuring a safe, clean, and exceptional experience for pets, clients, and team members.
• Oversee staffing, schedules, payroll, and labor costs while meeting budget targets.
• Drive financial performance by managing budgets, KPIs, and growth opportunities.
• Maintain inventory, vendor relationships, and purchasing for operations.
• Deliver outstanding customer service and resolve concerns with pet parents.
• Ensure compliance with applicable laws and company policies, including OSHA/EEOC/ADA.
• Coach and develop team members, conduct evaluations, and foster a positive culture.
• Collaborate with Destination Pet Support Teams to execute initiatives and improve performance.

Skills

People leadership

Budgeting & payroll

Operations management

Customer service

Vendor management

Regulatory compliance

Team development

Job description

Destination Pet, LLC is seeking a General Manager for our Pet Palace Cleveland. You will lead daily operations, recruit and coach a high-performing team, and drive stellar pet and client experiences.

The role requires managing payroll, labor budgets, and inventory while partnering with support teams to improve center performance. You’ll oversee compliance with employment and safety regulations and focus on community engagement and local marketing.