Pet Center GM: Growth, Ops & Team Leadership

Destination Pet; Cleveland (OH); On-site; USD 51,000 - 58,000; Full time

Benefits offered by this job

Quarterly bonus opportunities

Medical, Dental, Vision, LifeInsurance

Short- & Long-Term Disability coverage

401(k) with company match

Generous Paid Time Off

Discounts on Destination Pet services

Career growth opportunities

Collaborative, people-first culture

Job summary

Destination Pet LLC in Cleveland is seeking a General Manager to lead daily operations, deliver exceptional experiences for pets and their families, and cultivate a high-performing team. You’ll manage budgets, payroll, staffing, safety, and service quality while partnering with support functions to drive growth, operational excellence, and guest satisfaction.

This hands-on leadership role requires flexibility for evenings and weekends, strong communication, and a passion for pet care and

Qualifications

• You’re an experienced people leader with coaching and development skills.
• You have a strong operational mindset balancing exceptional service with business performance.
• You thrive in a fast-paced environment with multiple priorities.
• You’re confident in decision-making, problem-solving, and cross-functional collaboration.
• You communicate effectively at all levels and are passionate about pets and their families.

Responsibilities

• Lead all daily operations of the center, ensuring a safe, clean, and exceptional experience for pets, clients, and team members.
• Recruit, hire, onboard, coach, develop, and retain a high-performing team while fostering a positive, accountable culture.
• Create schedules that balance exceptional service with labor budget expectations.
• Manage center payroll, labor costs, and staffing levels while ensuring timely payroll approval.
• Drive financial performance by managing budgets, reviewing operational reports, monitoring KPIs, and identifying growth opportunities.
• Oversee inventory management, purchasing, and vendor relationships to maintain appropriate supply levels.
• Deliver outstanding customer service by resolving concerns and maintaining consistent service excellence.
• Ensure compliance with company policies and all applicable employment and safety regulations.
• Conduct performance evaluations, provide ongoing coaching, and create development opportunities for team members.
• Partner with Destination Pet Support Teams to execute operational initiatives and improve center performance.
• Maintain the facility, equipment, and technology systems to provide a safe and welcoming environment.
• Manage cash handling procedures, deposits, and financial controls.
• Develop and execute local marketing initiatives, community partnerships, and social media engagement.
• Monitor health, safety, comfort, and well-being of every pet in our care.
• Step in to support the team wherever needed and perform other responsibilities as assigned.

Job description

Destination Pet LLC in Cleveland is seeking a General Manager to lead daily operations, deliver exceptional experiences for pets and their families, and cultivate a high-performing team. You’ll manage budgets, payroll, staffing, safety, and service quality while partnering with support functions to drive growth, operational excellence, and guest satisfaction.

This hands-on leadership role requires flexibility for evenings and weekends, strong communication, and a passion for pet care and