Pet Center General Manager – Lead Ops & Growth

Destination Pet; Charlotte (NC); On-site; USD 48,000 - 60,000; Full time

Benefits offered by this job

Quarterly bonus opportunities

Medical, Dental, Vision, LifeInsurance

401(k) with company match

Generous Paid Time Off

Discounts on Destination Pet services

Career growth opportunities across the

Job summary

Destination Pet Club Fetch in Charlotte, NC is seeking a General Manager to lead day-to-day operations, deliver exceptional pet and client experiences, and drive growth. You will build a high-performing team, manage budgets, and partner with support teams to ensure safety and efficiency.

This role blends leadership, operations, customer service, financial accountability, and community engagement, with a strong focus on compliance and a culture that puts pets and people first.

Qualifications

• Proven experience leading a multi-disciplinary team in a service-focused setting.
• Strong financial acumen with ability to manage budgets and labor costs.
• Excellent communication and guest-service orientation.

Responsibilities

• Lead daily operations ensuring a safe, clean, and exceptional pet experiences.
• Recruit, hire, onboard, coach, and retain a high-performing team.
• Create schedules balancing service quality with labor budgets.
• Manage payroll, labor costs, and staffing levels with timely approvals.
• Drive financial performance through budgets and KPIs.
• Oversee inventory, vendor relations, and purchasing.
• Develop local marketing and community partnerships.
• Ensure compliance with federal/state employment laws and safety regulations.

Skills

People leadership

Budget management

Operations management

Staff development

Tools

Payroll systems

Job description

Destination Pet Club Fetch in Charlotte, NC is seeking a General Manager to lead day-to-day operations, deliver exceptional pet and client experiences, and drive growth. You will build a high-performing team, manage budgets, and partner with support teams to ensure safety and efficiency.

This role blends leadership, operations, customer service, financial accountability, and community engagement, with a strong focus on compliance and a culture that puts pets and people first.