Pet Care Center General Manager - Lead Growth & Impact

Petco; Napa (CA); On-site; USD 50,000 - 82,000; Full time

Job summary

Petco is seeking a General Manager to lead a Pet Care Center, prioritizing pet welfare, customer service, and strong business results. You will own the store’s performance, coach a diverse team, and ensure compliance with safety and animal-care standards.

You will manage labor, payroll, and merchandising while delivering an engaging customer experience and community partnerships. This full-time role requires evenings, weekends, and holidays as needed.

Qualifications

• 3+ years of management experience (retail leadership preferred).
• Strong people leadership, coaching, and talent development skills.
• Solid business, financial, and operational acumen.
• Excellent communication, problem-solving, and organizational abilities.

Responsibilities

• People Leadership: develop a strong leadership bench and promote accountability.
• Business Performance: meet or exceed sales and profitability goals; review reporting and audits.
• Operational Excellence: maintain store appearance, safety, and loss prevention; manage payroll and inventory tasks.

Skills

Retail leadership

People leadership

Customer service

Operations

Communication

Education

High school diploma or GED

Job description

Petco is seeking a General Manager to lead a Pet Care Center, prioritizing pet welfare, customer service, and strong business results. You will own the store’s performance, coach a diverse team, and ensure compliance with safety and animal-care standards.

You will manage labor, payroll, and merchandising while delivering an engaging customer experience and community partnerships. This full-time role requires evenings, weekends, and holidays as needed.