Pet Center GM: Lead Team, Elevate Pet Care & Growth

Destination Pet; Greensboro (NC); On-site; USD 48,000 - 60,000; Full time

Benefits offered by this job

Quarterly bonus

Healthcare benefits

401(k)

Paid time off

Employee discounts

Career growth

Collaborative culture

Job summary

Destination Pet, LLC is seeking a General Manager for Ruff Housing Greensboro to lead daily center operations and deliver exceptional care for pets, clients, and teammates.

You will recruit and develop a high-performing team, manage budgets and labor, partner with support teams, and drive community engagement while maintaining safety and compliance. Evening/weekend work and physical activity are required.

Qualifications

• Proven experience leading teams and operations.
• Ability to manage budgets, labor, and performance metrics.
• Strong communication and coaching skills.
• Decision-making under multiple priorities.
• Commitment to delivering high-quality pet care.

Responsibilities

• Lead all daily center operations while ensuring safety and exceptional guest experiences.
• Recruit, onboard, coach, and retain a high-performing team.
• Create schedules balancing service quality with labor budgets.
• Oversee payroll, costs, and staffing levels.
• Drive financial performance through budgets and KPIs.
• Maintain inventory, vendor relationships, and supply levels.
• Deliver outstanding customer service and resolve concerns.
• Ensure compliance with OSHA, EEOC, ADA and wage rules.
• Partner with Destination Pet Support Teams to improve center performance.

Skills

People leadership

Operational mindset

Budget management

Team development

Communication

Multi-priority management

Customer service focus

Tools

Point-of-sale systems

Job description

Destination Pet, LLC is seeking a General Manager for Ruff Housing Greensboro to lead daily center operations and deliver exceptional care for pets, clients, and teammates.

You will recruit and develop a high-performing team, manage budgets and labor, partner with support teams, and drive community engagement while maintaining safety and compliance. Evening/weekend work and physical activity are required.