Pet Care Technician / Front Desk Associate

Paw Commons Pet Resort; Encinitas (CA); Vor Ort; USD 26.000 - 30.000; Vollzeit

Benefits dieser Stelle

Competitive hourly rate

Discounted Medical, Dental, Vision

401(k) with company match

Paid Time Off eligibility after 1 year

Zusammenfassung

Paw Commons Encinitas is seeking a Pet Care Technician & Front Desk Associate to greet clients, manage check-ins, and coordinate reservations while delivering hands-on care to our canine guests.

You will monitor feeding schedules, assist with medications, and maintain a clean, safe, and welcoming environment across the lobby, daycare, and enclosures. This role blends frontline hospitality with pet-care duties in a dynamic team setting.

Qualifikationen

• Passion for Pets & People: Previous experience in animal care, customer service, or hospitality is preferred, but a genuine love for dogs is a must.
• Tech-savviness: Comfortable with computers and reservation software (Gingr).
• Resilience & energy: Able to lift up to 50 lbs and stay active in a busy environment.

Aufgaben

• Create warm welcomes by managing check-ins, check-outs, and reservations with professionalism.
• Provide hands-on care for guests, including feeding schedules, medication administration, and health monitoring.
• Uphold safety and cleanliness across lobby, daycare, and enclosures.
• Communicate pet updates to owners using positive language to build trust.
• Keep operations smooth by reconciling cash drawers and monitoring inventory.

Kenntnisse

Customer service

Hospitality mindset

Computer skills

Gingr reservation software

Teamwork

Physical stamina

Tools

Outlook

Excel

Teams

Gingr

Jobbeschreibung

Job Title: Pet Care Technician & Front Desk Associate

Reports To: General Manager / Pet Care Management

Location: Paw Commons Encinitas

Compensation: $19 - $22/hour + Client Tips & Performance Incentives

Be the Face of Fun. Be the Heart of Care. At Paw Commons, we don’t just board dogs; we create a home away from home. We are the premier destination for dog daycare, lodging, grooming, and training, and our mission is to create a safe, nurturing environment where every dog is treated like family.

We are looking for a Pet Care & Client Service Pro who embodies this mission. This is a dynamic, dual-role position for the ultimate multitasker—someone who finds as much joy in managing a busy front desk as in providing hands‑on care to our four-legged guests. You will be the heartbeat of our daily operations, ensuring that both pets and their parents experience the Paw Commons standard of excellence from the moment they walk through our doors.

If you are a compassionate animal lover with a hospitality mindset, we can’t wait to meet you.

What You’ll Do

• Create Warm Welcomes: You are the first smile our clients see! You’ll manage check-ins, check-outs, and reservations with professionalism and warmth, ensuring every human feels as special as their dog.
• Nurture & Nourish: Provide hands‑on care for our guests, including managing feeding schedules, administering medications, and monitoring health and water intake with veterinary‑grade attention to detail.
• Elevate the Experience: Uphold our uncompromising standard of safety and cleanliness in the lobby, daycare, and animal enclosures. A clean resort is a happy resort!
• Connect & Communicate: Serve as the bridge between the dogs and their owners. You’ll provide updates on pet behavior and health using positive, proactive language (mastering our "Bad Words Better Replacements" approach) to build trust and transparency.
• Keep Us Running Smoothly: From reconciling cash drawers to monitoring inventory for food and supplies, your organizational skills will keep the resort operating efficiently.

What You Bring (Qualifications)

• Passion for Pets & People: Previous experience in animal care, customer service, or hospitality is preferred, but a genuine love for dogs is a must.
• A Service Mindset: You are a skilled communicator who can resolve client concerns with grace and keep a positive attitude in a fast‑paced environment.
• Tech‑Savviness: You are comfortable with computers (Outlook, Excel, Teams) and ready to become a pro at our reservation software, Gingr.
• Resilience & Energy: You thrive in an active environment where you can lift up to 50 lbs, stand/walk for extended periods, and handle the noise and excitement of a busy dog resort.
• Bonus Points For: Certifications such as Pet First Aid/CPR.

Why You’ll Love Working at Paw Commons:

• Competitive Compensation: A strong hourly rate of $19–$22/hr, plus eligibility for client tips and performance incentives.
• Comprehensive Benefits: Full‑time employees (30+ hours) are eligible for discounted Medical, Dental, and Vision coverage (eligibility begins after 60 days).
• Invest in Your Future: 401(k) with company match and Paid Time Off (PTO) eligibility for full‑time employees after 1 year.
• A Culture of Care: Be part of a dedicated team in a respectful, collaborative environment where you can see the direct impact of your work on the lives of dogs and their families.