Pet Care Technician / Front Desk Associate

Paw Commons Pet Resort; Scottsdale (AZ); On-site; USD 23,419 - 27,552; Full time

Benefits offered by this job

Medical, Dental, and Vision coverage

401(k) with company match

Paid Time Off (PTO)

Job summary

Paw Commons Pet Resort in Scottsdale is seeking a Pet Care Technician & Front Desk Associate. You will manage client check-ins and provide hands-on care for pets, ensuring they feel like family. The role requires a positive attitude and multitasking skills within a busy environment.

Enjoy competitive pay of $17-$20/hour, eligibility for tips, and benefits like medical coverage and a 401(k) with company match for full-time employees. Apply now to make a difference in the lives of dogs!

Qualifications

• Previous experience in animal care, customer service, or hospitality is preferred.
• Skilled communicator who can resolve client concerns and keep a positive attitude.
• Comfortable with computers and ready to learn reservation software.

Responsibilities

• Manage check-ins, check-outs, and reservations with warmth and professionalism.
• Provide hands-on care for pets, including feeding and monitoring health.
• Ensure safety and cleanliness in the lobby and animal enclosures.
• Communicate with pet owners about their dogs' behavior and health.
• Organize inventory for food and supplies, keeping operations running smoothly.

Skills

Passion for Pets & People

Service Mindset

Tech-Savviness

Resilience & Energy

Tools

Gingr reservation software

Outlook

Excel

Teams

Job description

Job Title: Pet Care Technician & Front Desk Associate

Reports To: General Manager / Pet Care Management

Location: Paw Commons Scottsdale

Compensation: $17 - $20/hour + Client Tips & Performance Incentives

Be the Face of Fun. Be the Heart of Care. At Paw Commons, we don’t just board dogs; we create a home away from home. We are the premier destination for dog daycare, lodging, grooming, and training, and our mission is to create a safe, nurturing environment where every dog is treated like family.

We are looking for a Pet Care & Client Service Professional who embodies this mission. This is a dynamic, dual-role position for the ultimate multitasker—someone who finds as much joy in managing a busy front desk as in providing hands-on care to our four-legged guests. You will be the heartbeat of our daily operations, ensuring that both pets and their parents experience the Paw Commons standard of excellence from the moment they walk through our doors.

What You’ll Do:

• Create Warm Welcomes: You are the first smile our clients see! You’ll manage check‑ins, check‑outs, and reservations with professionalism and warmth, ensuring every human feels as special as their dog.
• Nurture & Nourish: Provide hands‑on care for our guests, including managing feeding schedules, administering medications, and monitoring health and water intake with veterinary‑grade attention to detail.
• Elevate the Experience: Uphold our uncompromising standard of safety and cleanliness in the lobby, daycare, and animal enclosures.
• Connect & Communicate: Serve as the bridge between the dogs and their owners. You’ll provide updates on pet behavior and health using positive, proactive language to build trust and transparency.
• Keep Us Running Smoothly: From reconciling cash drawers to monitoring inventory for food and supplies, your organizational skills will keep the resort operating efficiently.

What You Bring (Qualifications):

• Passion for Pets & People: Previous experience in animal care, customer service, or hospitality is preferred, but a genuine love for dogs is a must.
• A Service Mindset: You are a skilled communicator who can resolve client concerns with grace and keep a positive attitude in a fast‑paced environment.
• Tech‑Savviness: You are comfortable with computers (Outlook, Excel, Teams) and ready to become a pro at our reservation software, Gingr.
• Resilience & Energy: You thrive in an active environment where you can lift up to 50 lbs, stand/walk for extended periods, and handle the noise and excitement of a busy dog resort.
• Bonus Points For: Certifications such as Pet First Aid/CPR.

Why You’ll Love Working at Paw Commons:

• Competitive Compensation: A strong hourly rate of $17–$20/hr, plus eligibility for client tips and performance incentives.
• Comprehensive Benefits: Full‑time employees (30+ hours) receive Medical, Dental, and Vision coverage (eligibility begins after 60 days).
• Invest in Your Future: 401(k) with company match and Paid Time Off (PTO) eligibility for full‑time employees after 1 year.
• A Culture of Care: Be part of a dedicated team in a respectful, collaborative environment where you can see the direct impact of your work on the lives of dogs and their families.

Ready to make a difference in the lives of dogs every day? Apply today!