Reservation Specialist

fido fido, LLC; Sandy Springs (GA); On-site; USD 12,501 - 17,805; Full time

Benefits offered by this job

Free uniforms

Opportunity for advancement

Wellness resources

Sales incentives

Discount programs

Paid Time Off

Job summary

A pet care service provider in Sandy Springs is seeking a Client Experience Coordinator. This role combines customer service, hospitality, and sales to ensure five-star experiences for both pets and their owners. Applicants should have a background in customer service or hospitality, be detail-oriented, and communicate effectively. We offer competitive compensation, ongoing training, and a team-first culture, making it a paws-itively rewarding place to work.

Qualifications

• Experience in hospitality, customer service, or sales, ideally in pet care.
• Strong organizational skills and attention to detail.
• Ability to communicate effectively with clients—both human and canine.

Responsibilities

• Greet clients with warmth and professionalism.
• Guide pet parents in selecting boarding options.
• Coordinate bookings and ensure a smooth stay for pets.
• Build lasting relationships with clients.

Skills

Hospitality experience

Customer service

Sales skills

Multitasking

Empathy

Job description

• Free uniforms
• Opportunity for advancement
• Wellness resources

Type: Full-Time / Part-Time

Compensation: Competitive hourly rate + sales bonuses + tail wags!

Do you love dogs and people? Do you thrive in a fast-paced environment where you can combine hospitality, customer service, and a little sales magic into one wag-worthy role?

We’re looking for a Client Experience Coordinator to help pet parents feel confident and cared for while creating five-star boarding experiences for their furry family members. Think of this as a hotel concierge meets dog whisperer—with a heart for customer service and a nose for what pets (and their people) need.

🐶 What You’ll Do:Greet clients (both human and canine!) with warmth, professionalism, and genuine care.

Guide pet parents through our boarding options and recommend the best-fit experiences.

Coordinate bookings and upgrades—from spa treatments to play packages.

Ensure every stay is smooth, safe, and fun—from arrival to pick-up.

Assist with check-ins, check-outs, and daily updates to clients.

Build lasting relationships with repeat clients and their pets.

Maintain a clean, inviting front-of-house area that reflects our brand.

Collaborate with the care team to make each dog’s stay unforgettable.

✨ You’ll Thrive in This Role If You:

• Have a background in hospitality, customer service, or sales (bonus if you’ve worked in pet care or the service industry).
• Are detail-oriented, organized, and love creating seamless experiences.
• Communicate with empathy, confidence, and clarity—both in person and over the phone.
• Love dogs of all breeds and temperaments—and aren’t afraid of a little drool.
• Can multitask without losing your smile.

🐕 What We Offer:

• A paws-itively fun, team-first work culture.
• Sales incentives and growth opportunities.
• Ongoing training in client care, pet behavior, and service excellence.
• Discounts on boarding, daycare, and grooming services.
• Endless tail wags, puppy kisses, and feel-good moments.

Ready to turn your passion for dogs and people into a rewarding role?

Apply now and help us make every dog’s stay feel like a vacation—and every client feel like part of the pack.

Compensation: $11.00 per hour

We are an equal opportunity employer and all qualified applicants will receiveconsideration for employment without regard to race, color, religion, sex,national origin, disability status, protected veteran status, or any othercharacteristic protected by law.

LIVE UNLEASHED!

Company Purpose: To unleash love, joy, peace, kindness, goodness, and gentleness into the world.

Mission: Our mission is to celebrate and promote a positive emotional bond between humans and dogs through providing a healthy, fun, interactive and loving environment in which dogs thrive. We do this by specializing in the daily and overnight care of dogs, enrichment activities, and other select services.

Why choose us?

We are small by design. This allows us not only be employers, it offers us the chance to service our staff and community.

These are just a few of the reasons employees choose us:

Flexible Schedule

We offer a flexible schedule and great team that jumps in when life happens.

PTO

We offer Paid Time Off for full-time employees. Part time staff can earn PTO after 1 year on the job.

Employee Assistance Programs

We have multiple partners to assist our employees with real life issues.

Discount Programs

We offer multiple discount programs to help you save money on numerous items, as well as tip-sharing.

Growth and Leadership Opportunities

We believe in partnering with the staff on internal and external growth. That's what real teamwork is!