Pet Care Sales Leader — Mentor & Customer Champion

Petco Animal Supplies, Inc.; Dallas (TX); On-site; USD 18,000 - 21,000; Full time

Benefits offered by this job

Pet Care Center environment

Starting wage at $13.00 per hour

Job summary

Petco Animal Supplies, Inc. in Dallas is seeking a Senior Sales Associate to deliver exceptional experiences for pets and pet parents while supporting the Pet Care Center's success.

You’ll mentor and role model on the sales floor, assist leadership, and help develop newer associates, all while providing knowledgeable, compassionate service rooted in a passion for pets. This role emphasizes coaching, store operations support, resolving customer concerns, and maintaining a clean, welcoming

Qualifications

• 1+ years of retail experience, preferably in a specialty retail environment.
• Passion for animals and knowledge of pet care preferred.
• Strong communication, interpersonal, and customer service skills.
• Proven ability to multitask and thrive in a fast-paced environment.
• Strong problem-solving skills and professionalism in handling customer concerns.
• Basic math skills and experience handling cash and transactions.

Responsibilities

• Deliver consistent, knowledgeable, and compassionate service.
• Educate customers on promotions, services, and loyalty programs.
• Support store sales goals through effective selling and service behaviors.
• Maintain store cleanliness, organization, and visual standards.
• Monitor inventory levels and assist with replenishment.
• Ensure compliance with company policies, procedures, and safety standards.
• Mentor and train new associates on policies, procedures, and service expectations.
• Act as a floor leader when needed, supporting workflow and customer experience.
• Assist management with escalated customer concerns and operational needs.

Skills

Retail experience

Pet care knowledge

Customer service

Communication

Multitasking

Cash handling

Job description

Petco Animal Supplies, Inc. in Dallas is seeking a Senior Sales Associate to deliver exceptional experiences for pets and pet parents while supporting the Pet Care Center's success.

You’ll mentor and role model on the sales floor, assist leadership, and help develop newer associates, all while providing knowledgeable, compassionate service rooted in a passion for pets. This role emphasizes coaching, store operations support, resolving customer concerns, and maintaining a clean, welcoming