Pet Care Route CSR — Compassionate, Detail-Driven

Gateway Services Inc.; Nashville (TN); On-site; USD 26,000 - 32,000; Full time

Benefits offered by this job

Medical, Dental, Vision insurance

401(k) with employer match

Paid holidays and PTO

Overtime eligibility

Job summary

Gateway Services Inc. is seeking a hands-on Customer Service Representative in Nashville, TN. You will be the face of the company to veterinary clinics and pet parents, managing routes, handling pets with care, and ensuring accurate pickups and deliveries.

Training is provided, and overtime may be required as part of a full-time schedule. The role emphasizes accuracy, professionalism, and strong relationships with clinics, with a focus on safe transport and supportive customer interactions in

Qualifications

• High school diploma or GED required.
• Valid driver’s license with a clean driving record.
• Experience in customer service or route-based roles preferred.
• Comfortable using mobile technology and CRM systems.
• Ability to work early mornings, weekends, or holidays as needed.

Responsibilities

• Build and maintain trusted clinic relationships.
• Execute pickups and deliveries accurately and on time.
• Handle pets with dignity in emotionally sensitive situations.
• Document requests and use company scanning technology.
• Interact with pet parents with compassion and professionalism.
• Maintain cleanliness and professionalism of vehicle and equipment.

Skills

Customer service

Route management

CRM systems

Clear communication

Reliability

Education

High school diploma / GED

Tools

CRM software

Job description

Gateway Services Inc. is seeking a hands-on Customer Service Representative in Nashville, TN. You will be the face of the company to veterinary clinics and pet parents, managing routes, handling pets with care, and ensuring accurate pickups and deliveries.

Training is provided, and overtime may be required as part of a full-time schedule. The role emphasizes accuracy, professionalism, and strong relationships with clinics, with a focus on safe transport and supportive customer interactions in